Client Success Manager - HubSpot Consulting

Client Success Manager - HubSpot Consulting USA (Remote) 1406 Consulting is a dynamic and rapidly growing Elite HubSpot partner agency dedicated to helping businesses achieve their full potential. Our team leverages HubSpot and best-in-class technology to drive measurable growth for our clients. As we continue to scale, we are looking for a Client Success Manager to join our team. Position Overview This role is responsible for leading HubSpot implementations and owning client outcomes end-to-end. You will manage project plans, align cross-functional delivery teams, and ensure successful execution—while also owning the client relationship and identifying opportunities for growth. This is not a support role. We are looking for candidates who have experience running software implementations, managing timelines, and driving accountability across both internal teams and clients. Key Responsibilities Implementation & Delivery Ownership - Own and manage HubSpot project plans from kickoff through completion - Translate scope of work into clear, actionable plans for the Implementation Specialist (IS) team - Define timelines, dependencies, and deliverables across all work streams - Proactively identify risks, blockers, and misalignment—and drive resolution - Hold both internal teams and clients accountable to agreed timelines and outcomes Client Alignment & Communication - Serve as the primary point of contact for assigned accounts - Lead structured client meetings with clear agendas, decisions, and next steps - Ensure alignment between client expectations and delivery reality - Communicate proactively on progress, risks, and timeline changes to maintain trust and transparency Growth & Account Ownership - Identify gaps, risks, and opportunities within accounts - Drive cross-sell and upsell opportunities by aligning client goals with additional HubSpot solutions and services - Translate business needs into clear, scoped recommendations Objection Handling & Problem Solving - Lead difficult conversations with confidence and clarity - Navigate challenges by aligning stakeholders on solutions and next steps - Turn delivery or scope challenges into opportunities for stronger outcomes Client Relationship & HubSpot Expertise - Build strong, trusted client relationships rooted in accountability and results - Provide strategic guidance on HubSpot tools and best practices in partnership with implementation and technical teams - Monitor account health, ensuring high retention and long-term success Required Experience & Qualifications - 3+ years of experience in SaaS implementations, HubSpot Implementations, consulting, project management, or client success in a B2B services or agency environment - Experience running software implementations and managing timelines across multiple stakeholders - Prior HubSpot platform experience - Strong project management skills with experience using tools such as Teamwork.com, Asana, Monday.com, or ClickUp - Exceptional communication and facilitation skills in client-facing environments. This is a remote, client-facing role. - Proven ability to manage complexity, drive accountability, and move work forward Who Will Succeed in This Role - Has led SaaS or HubSpot implementations and understands how to drive projects forward - Is comfortable owning both client relationships and execution - Has HubSpot platform experience - Balances relationship management with structure and accountability - Thinks commercially and can identify growth opportunities within accounts This Role Is Not a Fit For Someone Who - Is primarily focused on customer support or ticket-based work - Has not owned project timelines or cross-functional delivery - Prefers reactive work over proactive ownership What We Offer - Competitive salary and performance-based bonuses - Comprehensive healthcare and benefits package, including company-paid medical insurance and 401k matching - A collaborat