Client Success Coordinator

Our Company
KUKUI’s mission is to provide the automotive after-market industries a platform to enable our clients to capture new market share and provide a customer relationship management system to conduct superior outbound marketing programs, improve their customer relationships, and promote customer retention programs, and ultimately increase their revenue. We give business owners advantages they’ve never experienced before. Through Kukui’s All-in-One Success Platform, businesses from mom-and-pop shops to large enterprises, dominate their local markets.
Our Team
Our team consists of remarkable individuals with incredible stories. Our backgrounds vary from technology, liberal arts, public relations, grad school, and a variety of other experiences. We learn fast, adapt quickly to change, and juggle multiple responsibilities. We’re friends, we’re committed to what we do, and we’re committed to each other. Sound appealing? We think so.
About the Role
The Client Success Coordinator (CSC) owns a portfolio of automotive aftermarket clients and is accountable for their satisfaction, retention, and growth on the KUKUI platform. This isn’t a support role where you wait for the phone to ring. You’re the strategic partner who helps shop owners understand their marketing performance, identifies opportunities to improve their results, and proactively intervenes when something isn’t working.
Your clients are auto repair shop owners and operators. They’re hands-on, direct, skeptical of marketing fluff, and short on time. They don’t need someone who reads them dashboard numbers — they need someone who can explain what’s working, what’s not, and what to do about it in plain language. If you’re comfortable having honest, data-informed conversations about ROI with small business owners, you’ll do well here.
We're building AI into our CS workflows and need people who are already comfortable with these tools. You'll be expected to use AI to streamline account reviews, analyze campaign performance, and prepare client-facing materials, not as an experiment, but as part of how you work.
Responsibilities & Duties
• Own your book of business: Manage a portfolio of clients with direct accountability for retention, satisfaction, and platform adoption. You know the health of every account and you act before problems become cancellations.
• Conduct strategic account reviews: Regularly review each client’s marketing performance (website, SEO, SEM, reputation, social). Come prepared with specific insights, not just data. Recommend concrete next steps.
• Proactively identify at-risk clients: Monitor engagement, usage, and campaign performance. When you see early warning signs, reach out. Don’t wait for the client to call you.
• Translate data into action: Help shop owners understand their digital marketing results in plain, practical terms. Connect the numbers to what matters to them: more cars in the bay, more repeat customers, more revenue.
• Coordinate across teams: Work with designers, developers, the sales team, and production to deliver on client needs. You’re the single point of accountability for your clients, even when the work involves other teams.
• Drive adoption of the KUKUI platform: Ensure clients are using the tools available to them. Identify underutilized features and help clients get more value from their subscription.
• Use AI to work smarter: Leverage AI tools to prepare for account reviews, draft client communications, and analyze trends across your portfolio. We're early in adopting AI across the CS team and want people who are already doing this naturally.
• Stay current: Keep up with changes in digital marketing, automotive aftermarket trends, and KUKUI platform updates. Bring relevant insights to your clients proactively.
• Manage and resolve open cases efficiently, including supporting other team members’ clients when needed.
• Other duties and responsibilities as assigned.
Qualifications & Skills

Required
• 2+ years in cli