Client Service Analyst II - Defined Benefit Pension Plans (12 month contract)

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
Our team and what we'll accomplish together

Join a highly collaborative pension administration team that manages complex, high-stakes benefit calculations for a major global pension plan account. You'll work in a supportive environment where autonomy and critical thinking are valued, and where managers actively mentor team members to master the nuances of defined benefit pension plans.

In this 12-month opportunity, you'll step into a key role that requires both technical precision and the ability to handle complex member scenarios while supporting junior team members. This is your chance to gain specialized expertise in a niche area of pension administration while working 100% remotely from anywhere in Canada. What you'll do

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Calculate and verify various pension benefits in accordance with legal and regulatory requirements, ensuring accuracy in high-volume financial processing

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Perform quality reviews of processing work and provide technical guidance to junior team members, helping them master the complexities of defined benefit pension plans

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Analyze and interpret pension plan rules and applicable legislation to resolve complex member queries and ensure compliance

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Collaborate with managers and the internal analyst team to handle complex, varied scenarios and maintain processing standards

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Participate in the production and verification of annual statements, cyclical processes and support special projects that enhance team efficiency

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Identify and recommend process improvements that strengthen accuracy, efficiency, and member satisfaction

What you bring

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At least 3 years of experience in Defined Benefit pension plan administration

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Intermediate to senior Excel proficiency with ability to perform manual computations and verify system calculations independently

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Strong written communication and critical thinking skills, with the ability to handle complex, varied scenarios with minimal oversight

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Ability to multitask and manage time effectively while maintaining high accuracy standards in a regulated environment

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Exceptional attention to detail and analytical thinking, with a commitment to compliance with legal and regulatory requirements

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Collaborative mindset and willingness to support and mentor junior team members

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Comfort working autonomously in a remote environment with strong self-direction and initiative

Great-to-haves

- Bilingualism in French or Spanish

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Experience with pension administration software or systems

Salary Range: $ 55,000 - $75,000

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise.

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its international scope.

TELUS Health offers rewarding benefits, which may vary per job function, such as:

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Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits pla