Client Relations Manager

LVH is the premier home chartering service for the world’s elite, bringing together a collective of trusted homeowners and guests who share a passion for refinement, elegance, and elevated human experiences. LVH offers the finest curated experiences, unparalleled in-home full services, exclusive home management, and advisory services combined with the latest technology trends.

As a member of the Sales Team, Client Relations Director plays a crucial role in creating, managing, and nurturing relationships with new & existing direct clients and partners including:
ESSENTIAL FUNCTIONS

- Prospect and develop new client leads in collaboration with the Marketing team

- Qualify prospective clients to ensure a good fit and long-term partnership potential

- Work with the Owner Partner Team to tailor proposals across company offerings

- Lead the closing process and coordinate with the Finance team to ensure payment completion

- Oversee the Experience Team to ensure client expectations are consistently exceeded across planning, homes, and staffing services

- Build and maintain strong client relationships to drive repeat business and long-term loyalty

- Ensure achievement of key performance indicators (KPIs), including booking quotas, prospecting activity metrics, and CSAT scores

COMPENSATION

- Competitive gross annual salary

- Commission Plan structure

- 20 Days of Paid Time Off

- 5 Days of Paid Sick Leave

- 6 Days of Paid Holidays

- Work equipment stipend

- Private health insurance

- Flexible work schedule, subject to business needs and management approval

SKILL AND KNOWLEDGE QUALIFICATIONS

- 4 or more years of experience in client relationship management or sales in travel, real estate, or another high-value product targeted to high-net-worth individuals

- Proven track record of success in sales and increase in revenue

- Exceptional verbal and written English communication skills

- Strong experience with CRM, presentation, and other online productivity tools

- Multi-tasking capabilities and working effectively under deadlines

- Experience and love for international travel are highly desirable

Originally posted on Himalayas