Client Relations Manager
LVH is the premier home chartering service for the world’s elite, bringing together a collective of trusted homeowners and guests who share a passion for refinement, elegance, and elevated human experiences. LVH offers the finest curated experiences, unparalleled in-home full services, exclusive home management, and advisory services combined with the latest technology trends.
As a member of the Sales Team, Client Relations Director plays a crucial role in creating, managing, and nurturing relationships with new & existing direct clients and partners including:
ESSENTIAL FUNCTIONS
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Prospect and develop new client leads in collaboration with the Marketing team
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Qualify prospective clients to ensure a good fit and long-term partnership potential
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Work with the Owner Partner Team to tailor proposals across company offerings
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Lead the closing process and coordinate with the Finance team to ensure payment completion
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Oversee the Experience Team to ensure client expectations are consistently exceeded across planning, homes, and staffing services
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Build and maintain strong client relationships to drive repeat business and long-term loyalty
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Ensure achievement of key performance indicators (KPIs), including booking quotas, prospecting activity metrics, and CSAT scores
COMPENSATION
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Competitive gross annual salary ranging from $75,000 - $85,000
- Commission Plan structure
- 20 Days of Paid Time Off
- 5 Days of Paid Sick Leave
- 6 Days of Paid Holidays
- Work equipment stipend
- Private health insurance
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Flexible work schedule, subject to business needs and management approval
Requirements
SKILL AND KNOWLEDGE QUALIFICATIONS
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4 or more years of experience in client relationship management or sales in travel, real estate, or another high-value product targeted to high-net-worth individuals
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Proven track record of success in sales and increase in revenue
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Exceptional verbal and written English communication skills
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Strong experience with CRM, presentation, and other online productivity tools
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Multi-tasking capabilities and working effectively under deadlines
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Experience and love for international travel are highly desirable
Originally posted on Himalayas