Client Operations Lead - Direct Hire

U.S.-Based Talent & Staffing Startup | Remote | Full-Time
Hours: Full-time, Monday–Friday
Time Zone: U.S. Central Time (CST) or significant overlap
Terms: Independent Contractor
Compensation: Competitive, based on experience
ABOUT US
Anavah Talent is a U.S.-based recruiting and staffing firm helping growing companies build high-performing remote teams across the Philippines, Latin America, and South Africa.
We're looking for a Client Operations Lead to own the client experience and keep hiring engagements moving from kickoff through successful placement.
This is a high-ownership role combining client success, project management, recruitment delivery, and operations . You'll work closely with leadership and our recruiting team while helping build the systems and processes that allow us to scale.

ABOUT YOU
You're a strong relationship builder and organized operator who enjoys keeping complex projects on track.
You:
- Build client trust through proactive communication and follow-through
- Manage multiple projects and deadlines without losing attention to detail
- Solve problems before they become escalations
- Coordinate effectively across teams without direct authority
- Enjoy improving processes and building systems
- Communicate exceptionally well in written and spoken English
- Thrive in fast-moving, remote startup environments

TYPICAL DAY
You'll lead client kickoffs, monitor hiring pipelines, coordinate with recruiters, facilitate interview scheduling and feedback, follow up on outstanding actions, and provide proactive client updates.
You'll also improve delivery workflows, build SOPs, maintain dashboards, and identify opportunities to reduce manual work through better processes and automation.
RESPONSIBILITIES
Client Success & Recruitment Delivery
- Own day-to-day client relationships throughout active searches
- Lead client kickoffs and establish communication cadence and expectations
- Coordinate with recruiters to keep searches moving
- Monitor pipelines, interviews, feedback, offers, and onboarding
- Identify bottlenecks and escalate risks proactively
- Keep clients informed of progress, challenges, and next steps

Operations & Process Improvement
- Improve client onboarding and recruitment delivery workflows
- Create and maintain SOPs and documentation
- Track delivery KPIs and maintain reporting dashboards
- Identify opportunities for automation and efficiency
- Maintain accurate information across systems such as Monday.com and Workable

WHAT SUCCESS LOOKS LIKE
Within your first 90 days, you'll be expected to:
- Independently manage client communication
- Keep active hiring projects organized and moving
- Build strong relationships with clients and internal teams
- Proactively identify and resolve delivery bottlenecks
- Become proficient in Anavah's systems and recruitment process
- Implement meaningful improvements to our client delivery workflows

If you enjoy building relationships, solving operational problems, and creating structure in a fast-growing company, we'd love to meet you.
Recruitment Process
Application → Anavah Talent Interview → Founder Interview → Take-Home Assessment → References & Background Check → Contractor Agreement → Start ASAP
Requirements
- 4+ years in Client Success, Account Management, Project Management, Recruitment Operations, or a similar role
- Experience managing multiple clients or complex projects simultaneously
- Experience supporting U.S.-based clients or companies
- Exceptional written and verbal English communication
- Strong project management and stakeholder management skills
- Proven ability to work cross-functionally without direct authority
- Highly organized, proactive, and comfortable working independently
- Bachelor's degree or equivalent professional experience

Preferred Requirements
- Recruiting, staffing, executive search, or HR services experience
- Startup or professional services experience
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