Casper Rating Operations Associate - English & French

Help people be seen for more than their grades.

Every year, thousands of people complete Casper as part of applying to programs in medicine, nursing, and other professions. Casper helps universities and colleges understand more about the human skills applicants bring, beyond academic achievement alone.

Once an applicant completes Casper, another important part of the process begins.

Thousands of written and video responses need to be reviewed and rated carefully and consistently before results can be delivered. Behind that work is a complex operation involving large groups of trained raters, established processes and quality checks, and a team making sure everything moves accurately and on time.

As a Ratings Operations Associate, you’ll become part of the team that makes that happen.

This is an opportunity to learn how a large-scale assessment operation works from the inside. You’ll start close to the day-to-day work, learning the processes, systems, and quality checks that help turn thousands of applicant responses into reliable results. As your knowledge grows, so will your ownership: you’ll learn to recognize when something isn’t working as expected, solve more problems independently, and contribute to making the operation better.

Some of the work, particularly at the beginning, is structured and repetitive by design. There are processes to follow, information to check, systems to update, and recurring tasks that need to happen accurately and on schedule. That hands-on experience is how you’ll build a deep understanding of the operation and the judgment to take on more over time.

You don’t need previous experience in assessment or rating operations. This could be a great opportunity if you’re early in your career and looking to build strong operational foundations, or if you’ve worked as a Casper rater and are curious about the broader operation behind rating. We’ll teach you how Casper rating works and support you as you build your knowledge, confidence, and independence.

You’ll also join at a time when the way we work is evolving. As we explore better tools, automation, AI, and new ways of working, you’ll have opportunities to bring what you’re learning from the day-to-day operation into how we make it simpler, stronger, and more scalable over time.

What matters most is that you’re dependable, attentive to detail, curious about how things work, and excited to learn. If you’re looking for an opportunity to get close to a meaningful operation, build practical experience, and grow your responsibility over time, this could be a strong next step.

This role requires professional fluency in English and French. English is the primary language we work in at Acuity, while your French will help us support French-speaking raters and other operational needs as they arise.

This is a fully remote role open to candidates based anywhere in Canada.

Before you apply: Thoughtful use of AI is encouraged. If you use it to support your application, make sure it helps communicate your experience clearly and accurately. The strongest applications are authentic, original, and unmistakably yours.
The Work You’ll Do

Your work will help keep Casper rating moving from preparation through completion.

Some days, you’ll be preparing upcoming rating work or completing routine checks. Other days, you might be monitoring progress, responding to questions from raters, investigating why something hasn’t happened as expected, updating information in our systems, or working with a teammate to determine what needs to happen next.

As you learn the operation, you’ll start to recognize when something seems unusual, understand what might be causing it, and know what you can resolve yourself and when someone else needs to be involved.
In your first few months, you’ll:

- Learn how Casper rating works and how the different pieces of the process come together.

- Build confidence completing recurring rating operations alongside experienced teammates