Test Support Operations Associate - English & French

Help applicants be seen for their full potential.

Every year, thousands of people complete Casper as part of applying to programs in medicine, nursing, and other professions. Casper is designed to understand the human skills that matter in these professions, helping universities and colleges see more of who an applicant is and the potential they bring, beyond academic achievement alone.

For applicants, completing Casper can be an important step toward the education and career they’re working toward. Behind every test is a team making sure the experience runs smoothly, problems are caught and resolved, and applicants get the support they need along the way.

That’s where you’ll come in.

As a Test Support Operations Associate, you’ll help run the day-to-day operations behind Casper. You’ll prepare for upcoming tests, make sure everything is ready to go, monitor what’s happening during testing, investigate issues when they arise, and help ensure each test is completed successfully.

Casper will be your primary focus to start, but the work won’t necessarily stop there. Acuity is developing new ways for institutions to understand and develop the human skills that matter in education and professional practice. As those experiences become available, you’ll have the opportunity to learn how they work and help build the operational support needed to deliver them reliably, too.

You’ll also help us make the work better. The people closest to an operation often see things others don’t: a process that could be simpler, an issue that keeps coming up, or a better way to help applicants. We want you to notice those things, ask questions, and contribute ideas as you learn.

You don’t need previous experience in test or assessment operations. We’ll teach you how Casper works and support you as you build your knowledge and confidence. What matters most is that you’re someone people can rely on, you pay attention to the details, you like figuring things out, and you want to keep learning.

This role requires professional fluency in English and French. English is the primary language we work in at Acuity, while your French will help us support French-speaking applicants and other operational needs as they arise.

This is a fully remote role open to candidates based anywhere in Canada.

Before you apply: Thoughtful use of AI is encouraged. If you use it to support your application, make sure it helps communicate your experience clearly and accurately. The strongest applications are authentic, original, and unmistakably yours.
The Work You’ll Do

Running Casper involves a lot of moving pieces. Before each test, everything needs to be prepared and checked. While applicants are completing the test, the team monitors what’s happening and responds when something doesn’t go as expected. Afterwards, there’s work to complete before that test is truly finished.

You’ll be part of the team making all of that happen.

You’ll start by learning the processes behind Casper and taking responsibility for specific pieces of the work with support from experienced teammates. As you build your knowledge and confidence, you’ll take on more of the day-to-day operations independently.

Some days, you’ll be preparing for upcoming tests and checking that everything is ready. Other days, you might investigate an issue, help process a retake, support the team during a busy testing period, or work with a teammate to figure out what needs to happen next.

And because running tests well isn’t just about following a process, you’ll also help us improve how the work gets done. You’ll notice where something is unclear or repetitive, help keep our documentation useful and up to date, and look for practical ways, including using AI, to make our processes simpler and more reliable.
In your first few months, you’ll:

- Learn how Casper works and how the different pieces of test operations come together.

- Build confidence preparing for and supporting test cycles alongside ex