Cartus Account Executive I Intercultural Language Destination - US Based Remote

Role Summary

The ILS AE1 / Account Management Analyst plays a key role in supporting the ILS Account and Business Development team, while partnering with Product Development and Consulting teams as needed to enhance client retention and accelerate growth across ILS and Consulting Solutions.

This role is responsible for the accurate and timely reporting of intercultural and language services and financial data, including analysis, visualization, and actionable insights to inform business decisions. The analyst also provides project management and administrative support across growth initiatives, including trend analysis (volume, revenue, margin, and pricing), presentation development, RFP collaboration, and cross-functional coordination with Marketing and other teams.

Responsibilities may evolve based on business priorities. The role also provides coverage for Account/Business Development team members as needed.
RESPONSIBILITIES:
Reporting Support:

- Compile and analyze data for internal business and external client dashboards and client reviews, highlighting trends and opportunities.

- Compile and report data for monitoring internal metrics per business goals and project initiatives.

- Draft presentations in support of business development, including dashboards, status reports, trend analysis, account reviews.

- Conduct ad hoc analyses by synthesizing large volumes of data into meaningful conclusions.

- Compile and analyze key ILS data and draft client ready summaries to assist management in preparation of client growth strategies, SOS opportunity and revenue reporting, proposals, RFPs, presentations, projects, etc.

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Provide support for GTM client reporting and produce and/or proof client ready reports as required.

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Support ILS-business related research projects on an ad-hoc basis.

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Seek continuous efficiencies in data analysis, visuals and sharing with ILS and Cartus Leadership

Account/Business Development Support:

- Work with ILS Managers/Directors to understand ILS business goals, strategies and challenges, as well as GTM client goals and challenges, and contribute input and support to meet these.

- Partner with GTM Account Management, Operations, CCC, CPC, Pricing, Billing, and other support teams as required to support ILS business initiatives.

- Support ILS pricing model review as well as non-standard pricing submission as required.

- Monitor internal control reports for data integrity and identify required system updates as necessary (i.e., policy edits, matrix updates, missing client data items and the like) working with ILS Management to obtain required data and support resolution as required.

- Provide support to analyze ILS-related billing data and review of unbilled reports as required.

- Assist with client audits or other client specific projects as needed.

- Maintain library of ILS service results, data bank statistics and positive testimonials for use internally and externally to support growth initiatives related to Sales, GTM Account Management, client meetings/presentations, etc.

- Act as liaison between Cartus Marketing and ILS, collaborating on material creation, and partner internally within ILS to ensure maintenance of core ILS marketing collateral, RFP responses, proposal templates, references, and resources

- Produce and/or proof materials, including presentations, client-specific documents, transactional agreements, sample agendas, proposals, etc.

- Participate in client meetings, documenting discussions, decisions, and action items as requested.

- Support ILS Management to research and resolve client billing issues, including but not limited to creating and tracking of voids, write-offs, and invoice/revenue adjustments as required.

- Monitor and report results on ILS-related contractual client Service Level Agreements and goals that have been identified as being critical to quality.

- Serve as primary contact for internal customers such as ILS Operations, GTM Acc