Care Specialist

Care Specialists
US Commercial, Market Access – Remote

Pharvaris is a Nasdaq listed late-stage biotech company developing bradykinin B2 receptor antagonists for bradykinin-mediated angioedema (including hereditary angioedema), with offices in Switzerland (Zug), the Netherlands (Leiden) and the USA (greater Boston area). We aim at bringing new, more convenient options to people who suffer sudden and prolonged attacks of swelling in multiple areas of the body including the airway, which can be life-threatening.

We have a culture built on the core values of considering others care-fully, leading with trust, ensuring rigor and diversity of thought, and contributing freely. Our company is driven by individuals committed to developing breakthrough therapies which can have a real impact on people’s lives. If you are looking for a place where your work can have meaning, and you can make a difference – Pharvaris is the place for you!

We are excited to be building our commercial business infrastructure to prepare for our first commercial launch. We are actively recruiting for the Patient Services Team, and we are looking for dynamic and experienced Care Specialiststo join our team and report to the Lead, Care Specialists.

The Care Specialist will exercise independent judgment and sound business discretion in administering complex patient-access operations for an assigned geography. This role assesses patient, provider, payer, and reimbursement needs; determines appropriate access-support strategies, case actions, and escalation pathways for complex or non-routine matters; interprets and applies patient-services policies and payer requirements; and serves as a knowledgeable resource for patients, healthcare providers, partners, insurance companies, and internal stakeholders seeking access to Pharvaris products. The role also provides case-management oversight for an assigned caseload while identifying risks, trends, barriers, and opportunities for process improvement that may require escalation, management recommendation, or broader patient-support program improvements impacting launch readiness and ongoing program effectiveness.
Location:

Pharvaris has offices in Switzerland (Zug), the Netherlands (Leiden) and the U.S. (greater Boston area) and, at Pharvaris , we promote and enable a flexible, hybrid work-environment and support our talent to be home based and work virtually. Whilst this is a remote role, you must be located in the US with a preference to the geography you cover or East Coast /Boston area.
Responsibilities:

- Independently assess patient and caregiver access needs and determine appropriate support strategies to facilitate timely access to therapy

- Exercise discretion in overseeing and prioritizing assigned caseload activities, identifying access barriers, determining next steps, and advancing cases through required access processes

- Interpret patient-services policies and payer requirements to guide complex benefits investigations, prior authorization and appeal support, and stakeholder communications

- Maintain case documentation for the assigned geography and use case insights to identify reimbursement trends, access risks, and opportunities for process improvement

- Oversee resolution of complex patient-access matters, evaluate reimbursement pathways, and determine appropriate escalation or resolution strategies within delegated authority

- Serve as an internal reimbursement subject matter expert by guiding cross-functional partners on payer requirements, access barriers, and strategic case considerations

- Provide ongoing adherence and compliance support to patients in alignment with program requirements and approved processes

- Contribute insights and recommendations in patient services and commercial strategy meetings based on reimbursement trends, case escalations, and program performance

- Lead special projects and recommend operational improvements that enhance patient-support program e