Campaign Delivery & Readiness Professional

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The Senior Channel Development Professional defines the sales product strategy for single or multiple lines of business targeting specific markets and/or business segments. The Senior Channel Development Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.
The Campaign Delivery & Readiness is responsible for ensuring the successful deployment, orchestration, and operational readiness of acquisition and retention campaigns across CenterWell Pharmacy (CWP), Integrated Health, and STARS initiatives. Serving as the critical bridge between strategy and execution, this role coordinates cross-functional teams to ensure campaigns are market-ready, compliant, operationally sound, and delivered with excellence across all member touchpoints.

This position owns the end-to-end campaign delivery process, driving alignment across Marketing, Operations, Product, Clinical, Compliance, Analytics, and Contact Center teams to ensure campaigns launch on time, execute seamlessly across channels, and achieve intended engagement, growth, retention, and quality outcomes. The Campaign Delivery & Readiness professional continuously evaluates campaign performance, identifies process improvements, and implements best practices to enhance speed, efficiency, compliance, and execution effectiveness.

Through strong program management, stakeholder coordination, and operational leadership, this role ensures campaigns consistently support business objectives while delivering a high-quality, member-centric experience.

Use your skills to make an impact

Required Qualifications

- 3-5+ years experience in campaign management, marketing operations, program management, healthcare operations, member engagement, or related disciplines.

- Demonstrated experience leading complex, cross-functional initiatives from planning through execution.

- Experience managing multi-channel campaigns across digital, contact center, direct mail, email, SMS, and/or member engagement channels.

- Proven ability to manage multiple concurrent projects while meeting deadlines and quality standards.

- 2-4+ years experience managing large to midscale projects

- Proficiency in analyzing and interpreting financial trends

- Comprehensive knowledge of all Microsoft Office applications, including Word, Excel and Access

- Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

- Bachelor's Degree

- Experience working in healthcare, pharmacy, health plan, Medicare, or regulated industries preferred.

Additional Information:

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
Work at home requirements:

To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.

Satellite, cellular and microwave connection can be used only if approved by leadership.

Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
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