Business Analyst

Title: Business Analyst

Location: Remote

Schedule: This position is mission critical and essential to the ongoing operations and requires a flexible schedule to support a 24/7/365-day operation.
About MVM, Inc.

Service, Support, Success are the pillars upon which MVM’s founders built the company, and they continue to serve as MVM’s core values. Along with our uncompromising insistence on integrity and ethical business practices, these values make us the service provider of choice for our customers and the employer of choice for our dedicated team members.

Working at MVM, Inc. takes a certain kind of person; we want someone who identifies with our values and is willing to challenge themselves both personally and professionally. We seek employees who are passionate about serving and making a difference in the lives of others.

If you can envision joining a team where you will have the opportunity to provide mission driven results; then we are looking for you!
Job Summary:

The Business Analyst will work closely with MVM’s corporate personnel, program managers, and stakeholders to strategize ideas to improve business processes, develop cost benefit analysis recommendations and support implementation of improvements across operations. This role is remote.
Essential Functions and Responsibilities:

- Serve as an integral team member supporting the culture of continuous improvement and operational excellence throughout the company.

- Collaborate across business managers and decision makers through interviews, observation, and facilitated working sessions to identify process improvement opportunities.

- Participate in strategic meetings to review, evaluate, and propose new business solutions to improve operations, contract performance, business value and customer satisfaction.

- Perform program audits, root cause analysis, gap analysis, and/or process mapping to streamline processes and resolve inefficiencies and operational issues.

- Conduct cost benefit analysis projects to identify cost saving opportunities without jeopardizing operational excellence or customer service.

- Oversee the analysis and business need for new technology and systems; Persuade internal and external stakeholders of the benefits of new technology or strategies.

- Employ appropriate methodologies of problem solving to assist management teams in realizing and implementing solutions to solve problems.

- Support the business in honing or establishing “best practices” and work with business managers to ensure policies, processes and procedures are updated and aligned.

- Monitor the completion of tasks and project timelines and assist company executives in documenting and communicating program performance.

- Conduct risk assessments of processes and tasks in the company.

- Coordinate with different departmental teams to improve business operations, streamline processes and develop effective implementation plans to affect change.

Minimum Qualifications & Skills:

- A bachelor’s degree in business, finance, change management, project management or a related field OR at least 5 years’ experience in a related field.

- 2-3 years’ experience as a business analyst, technical writer, project manager, or a related field.

- Exceptional analytical and critical thinking skills.

- The ability to influence stakeholders, listen actively, and work closely with program owners to develop acceptable solutions.

- Requires clear, strong communication and interpersonal skills to effectively interact with different departments, employees, multiple levels of management, and clients.

- Must be committed to providing outstanding customer service.

- Excellent documentation and technical writing skills.

- Experience creating detailed reports and giving presentations.

- Competency in Microsoft applications including Word, Excel, SharePoint, and Outlook. Visio preferred.

- Familiar with analytical reporting tools such as Power BI or Tableau.

- Knowledge of