Biz Dev Specialist PH - Part Time

This is a remote position.

As the first point of contact for our customers, you will handle inbound inquiries, schedule appointments, provide service information, and ensure a seamless customer experience. This remote role requires excellent communication skills, a positive attitude, and the ability to thrive in a fast-paced environment.
Key Responsibilities
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Handle Inbound Calls : Answer customer inquiries about auto glass services (windshield repair, replacement, ADAS calibration, etc.) with professionalism and empathy.

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Schedule Appointments : Coordinate mobile and in-shop service appointments using our CRM software, ensuring efficient technician schedules.

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Provide Information : Educate customers on service options, pricing, warranties, and military discounts, maintaining transparency and trust.

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Customer Follow-Up : Confirm appointments, follow up on quotes, and address customer concerns to ensure satisfaction.

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Data Entry : Accurately enter customer information, service requests, and appointment details into our CRM system.

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Support Team : Collaborate with technicians and management to resolve issues and streamline operations.

Requirements

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Experience : 1+ year in a call center, customer service, or related role preferred; automotive industry experience a plus but not required.

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Skills :

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Excellent verbal and written communication skills.

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Strong problem-solving and multitasking abilities.

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Proficiency with CRM software and basic computer systems.

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Empathy, active listening, and conflict resolution skills.

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Attributes : Positive attitude, team player, and commitment to customer satisfaction.

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Education : High school diploma or equivalent.

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Availability : Must be available to work Monday–Saturday, 8:00 AM–5:00 PM (U.S. Time).

Benefits

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Supportive Environment : Work in a family-run business with a tight-knit team and a focus on employee growth.

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Benefits : Competitive pay, paid time off, paid training.

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Perks : Work from home!

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Reputation : Be part of a trusted company with a strong community presence and stellar customer reviews.

Originally posted on Himalayas