Bilingual Virtual Front Desk Receptionist (Tebra EMR | English & Spanish)

Bilingual Virtual Front Desk Receptionist (Tebra EMR | English & Spanish)

Work Arrangement: Remote
Employment Type: Full-Time
Schedule: Monday–Friday, 9:00 AM–6:00 PM MT + Saturday, 9:00 AM–2:00 PM MT
Hours: 46 hours per week
Languages: English & Spanish

About the Role

One of our U.S.-based healthcare clients is looking for an experienced Bilingual Virtual Front Desk Receptionist to provide remote front-desk and administrative support to their healthcare practice.

The ideal candidate will have strong patient communication skills, experience working in U.S. healthcare, and hands-on experience using Tebra for healthcare administrative tasks.

At least 3 years of experience working in U.S. healthcare and hands-on Tebra experience are REQUIRED for this position.

Responsibilities

- Answer incoming patient calls and handle inquiries professionally.

- Schedule, confirm, and manage patient appointments.

- Process and coordinate email referrals.

- Verify patient insurance and eligibility.

- Support referral and care coordination activities.

- Assist with medical billing-related administrative tasks.

- Maintain accurate and updated patient records.

- Assist the nurse practitioner with administrative tasks within the EHR.

- Follow up on referrals and outstanding documentation.

- Communicate effectively with patients in both English and Spanish.

- Provide general virtual front-desk and administrative support to the healthcare team.

Qualifications

- Minimum 3 years of hands-on experience working in U.S. healthcare – REQUIRED.

- Hands-on experience using Tebra – REQUIRED.

- Previous experience as a Medical Receptionist, Virtual Medical Receptionist, Front Desk Coordinator, or Healthcare Administrative Assistant.

- Previous experience supporting a U.S.-based healthcare practice, provider, or healthcare organization.

- Fluent in English and Spanish, both written and spoken.

- Experience with patient scheduling, insurance verification, referrals, and patient communication.

- Comfortable working with EHR/EMR systems and healthcare software.

- Experience with behavioral health or medical practices is an advantage.

- Ability to work independently and manage multiple tasks in a remote environment.

- Reliable computer, internet connection, and professional workspace.

Skills & Experience

- Strong verbal and written communication

- Excellent patient service and phone etiquette

- Medical front-desk experience

- Tebra proficiency

- U.S. healthcare workflow knowledge

- Insurance verification and eligibility

- Referral processing and follow-up

- Patient scheduling and appointment management

- Medical billing administrative support

- Care coordination

- EHR/EMR systems

- Strong organization and attention to detail

- Ability to multitask and prioritize effectively

Important Requirements

Candidates must have at least 3 years of experience working in U.S. healthcare AND hands-on experience using Tebra. Both requirements are non-negotiable for this position.

Originally posted on Himalayas