Bilingual Medical Receptionist (English and Spanish Speaking )

Job Title: Bilingual Medical Receptionist (English & Spanish Speaking)

Location: Remote

Industry: Healthcare

Position Summary

One of our healthcare clients is seeking a professional, friendly, and highly organized Bilingual Medical Receptionist to support the front-office operations of a busy medical practice.

The ideal candidate will be fluent in both English and Spanish and have prior experience working as a Medical Receptionist in a medical practice, clinic, hospital, or outpatient healthcare setting. The role requires excellent communication skills, a professional phone presence, strong attention to detail, and the ability to manage multiple front-office responsibilities in a fast-paced environment.

Key Responsibilities

Front-Desk & Phone Support

- Answer inbound patient calls professionally in English and Spanish.

- Provide friendly and professional front-office support to patients.

- Respond to general patient questions regarding appointments, office procedures, and administrative matters.

- Route clinical questions and provider-related requests to the appropriate team member.

- Make outbound calls to patients when follow-up is required.

- Manage incoming messages, faxes, and other patient communications.

Appointment Scheduling

- Schedule, reschedule, and cancel patient appointments.

- Confirm upcoming appointments and send appointment reminders.

- Coordinate appointments based on provider availability.

- Manage appointment cancellations and assist with filling available openings.

- Follow up with patients regarding missed appointments and rescheduling.

- Maintain accurate appointment schedules.

Patient Registration & Documentation

- Register new patients and collect required demographic information.

- Provide patients with registration and intake forms.

- Follow up with patients regarding missing or incomplete paperwork.

- Update and maintain accurate patient information in the EMR/EHR.

- Ensure patient records and documentation are complete and up to date.

- Maintain strict confidentiality of patient information.

Insurance & Administrative Support

- Verify patient insurance eligibility and benefits when required.

- Collect and accurately document insurance information.

- Assist with basic insurance-related administrative tasks.

- Coordinate with billing staff regarding patient or insurance information.

- Monitor incoming faxes and route or respond to them appropriately.

- Maintain organized front-office records and documentation.

Patient Service

- Provide a welcoming and professional experience to every patient.

- Handle patient concerns and administrative requests with professionalism and empathy.

- Follow up on outstanding administrative matters.

- Communicate effectively with patients, providers, and internal staff.

- Maintain professionalism when handling sensitive patient information.

Required Qualifications

- 3+ years of experience in US healthcare

- Fluent in both English and Spanish, spoken and written

- Previous experience working as a Medical Receptionist.

- Experience working in a medical practice, clinic, hospital, or outpatient healthcare setting.

- Excellent verbal and written communication skills.

- Professional and confident phone presence.

- Strong customer service skills.

- Experience with appointment scheduling and patient registration.

- Strong computer literacy and ability to learn new healthcare systems.

- Excellent organizational and multitasking skills.

- Strong attention to detail and follow-through.

- Understanding of HIPAA and patient confidentiality requirements.

Preferred Qualifications

- Experience supporting a U.S.-based medical practice.

- Experience using EMR/EHR systems such as Tebra, Athenahealth, eClinicalWorks, Practice Fusion, Epic, SimplePractice, or similar platforms.

- Experience with insurance eligibility verification.

- Experience handling high-volume inbound and outbound patient calls.

- Previous experience