Background Verification Analyst

Since 2003, Entrata has evolved from a visionary, student-led startup into a global leader in AI-driven property management technology. Today, we power the industry's most essential operating system, serving owners and residents worldwide through a comprehensive suite of intelligent leasing, payment, and communication tools powered by cutting-edge AI. With a proven track record of sustained growth and a global team of more than 2,200 employees, we offer the rare combination of established stability and high-velocity innovation. Recognized by the Silicon Slopes Hall of Fame and the Utah Business Fast 50, Entrata fosters a culture of radical transparency and entrepreneurial energy. At Entrata , we create an environment where different perspectives are valued and respected. Those perspectives challenge assumptions, strengthen our decisions, and raise the bar as we reshape the global living experience through AI-powered solutions.
The Background Verification Analyst is responsible for accurately executing the manual criminal review process and developing expertise in consumer rights and disputes. This role plays a key part in assisting clients in understanding and utilizing screening report results while ensuring compliance with federal and state consumer reporting regulations. The analyst must be highly motivated, detail-oriented, and organized, with strong communication skills and the ability to work in a fast-paced environment.
Responsibilities

-
Review and analyze criminal records to assess applicant eligibility and mitigate risks for clients.

-
Develop expert knowledge of screening software and maintain compliance with Fair Credit Reporting Act (FCRA) regulations.

-
Manage and respond to inquiries from clients and consumers via phone and email.

-
Provide guidance to clients and consumers on the next steps in the screening process.

-
Deliver accurate and timely updates on open tasks to relevant stakeholders.

-
Assist peers and co-workers with workload management and problem resolution.

-
Participate in ongoing training sessions and team meetings.

Essential Functions

-
Analyze and review background check data with accuracy and efficiency.

-
Communicate effectively with clients and consumers regarding screening results and processes.

-
Maintain compliance with legal and regulatory guidelines, including FCRA requirements.

-
Work within strict deadlines and service-level agreements.

-
Ability to prioritize tasks effectively by meeting deadlines and managing workload efficiently.

-
Maintain professional interaction with internal and external stakeholders

-
Ability to work in a fast-paced and high-stress environment

Minimum Qualifications

-
Strong attention to detail and ability to work in a fast-paced environment.

-
Quick adaptability to new processes and procedures.

-
Excellent verbal and written communication skills.

-
Ability to follow established rules and regulations.

-
Professional attitude with the ability to collaborate effectively.

-
Capability to manage and de-escalate high-stress conversations over the phone.

-
Willingness to learn and accept coaching.

Preferred Qualifications

-
Experience handling sensitive information preferred.

-
Previous experience managing difficult conversations and delivering unfavorable decisions preferred.

-
Experience in the multi-family housing industry preferred.

- Bachelor’s degree preferred.

AI Operational Fluency

-
AI Integration: Utilize company-approved GenAI tools to accelerate high-value deliverables.

-
Strategic Oversight: Exercise critical judgment as the "Human-in-the-Loop," by auditing AI outputs for factual accuracy, brand alignment, and the removal of hallucinations.

-
Data Governance: Ensures no proprietary or Personally Identifiable Information (PII) data is exposed to unauthorized models.

-
Prompt Competency: Demonstrates the ability to craft clear, context-rich prompts to achieve consistent, high-quality r