Implementation Project Manager II

Since 2003, Entrata has evolved from a visionary, student-led startup into a global leader in AI-driven property management technology. Today, we power the industry's most essential operating system, serving owners and residents worldwide through a comprehensive suite of intelligent leasing, payment, and communication tools powered by cutting-edge AI. With a proven track record of sustained growth and a global team of more than 2,200 employees, we offer the rare combination of established stability and high-velocity innovation. Recognized by the Silicon Slopes Hall of Fame and the Utah Business Fast 50, Entrata fosters a culture of radical transparency and entrepreneurial energy. At Entrata, we create an environment where different perspectives are valued and respected. Those perspectives challenge assumptions, strengthen our decisions, and raise the bar as we reshape the global living experience through AI-powered solutions.

The Implementation Project Manager plays a key role in supporting client onboarding initiatives for large and strategic accounts using Entrata software. This position contributes to the successful delivery of implementation projects by applying established project management practices, coordinating across internal teams, and supporting alignment with company objectives. The role operates within the Professional Services organization and partners closely with cross-functional stakeholders to support client success and revenue recognition through effective project execution.

*Note: If located in Utah, this would be a hybrid role.

Responsibilities:
- Lead assigned implementation projects through delivery, using established methodologies, quality bars, and implementation SOPs.

- Own scope, timeline, milestones, and RAID (risks, actions, issues, dependencies) for assigned work; keep Hive (or successor system) accurate and current.

- Report status, risks, and decisions clearly to clients and leaders; escalate early when commitments are at risk.

- Run routine forecasting and ACV hygiene tasks assigned to the role (scheduled vs. unscheduled work, DOMO/Slack updates, reconciliation support, implemented ACV timing) per PM Performance Expectations and leadership guidance.

- Improve templates and playbooks with practical feedback from the field.

- Give informal coaching to less experienced PMs or coordinators.

Essential Functions:
- End-to-end delivery for assigned projects — Plan, coordinate, and drive implementation work to meet milestones, quality standards, and contractual outcomes.

- Forecast and revenue-timing ownership (project scope) — Keep project-level dates and ACV movement accurate; follow weekly/monthly department cadences (including DOMO and Slack updates where required), unscheduled ACV hygiene, and month-end implemented ACV rules per PM Performance Expectations.

- Project system of record — Maintain tasks, owners, due dates, and comments in the approved project management system so leaders and partners can trust the plan.

- Cross-functional leadership (project level) — Align consulting, migration, training, billing, utilities, and other specialists per SOP; resolve or escalate cross-team conflicts that block progress.

- Client and stakeholder communication — Lead recurring project communications; meet response-time and professionalism standards in PM Performance Expectations; document decisions.

- Process compliance — Follow Professional Services policies, security and data rules, and SOPs; use the defined NITI, escalation, and handoff paths.

- Self-development — Complete quarterly self-review / call quality activities when assigned, using the department rubric.

- Travel and pace — Domestic travel as needed; prioritize and perform in a fast-paced, deadline-driven environment.

- Ability to prioritize tasks effectively by meeting deadlines and managing workload efficiently.

- Maintain professional interaction with internal and external stakeholders

- Ability to work in a fast-paced and high-stress environment

Minimum Qualifications:
- Strong organization; manages multiple active projects or large workstreams.

- Works independently within established policy; sound judgment on when to escalate.

- Strong written and verbal communication; comfortable leading client calls.

- Working knowledge of project delivery methods and reporting.

- Comfortable with internal tools with training.

Education and Experience Requirements:
- Bachelor’s degree in Business Management, Project Management, or a related field, or equivalent practical experience.

- Minimum of two years of relevant experience in project management, client onboarding, or professional services delivery.

- Equivalent experience may be considered in place of formal education requirements.

- Willingness to travel to client sites as needed

AI & Operational Fluency:
- AI Integration: Utilize company-approved GenAI tools to accelerate high-value deliverables.

- Strategic Oversight: Exercise critical judgment as the "Human-in-the-Loop," by auditing AI outputs for factual accuracy, brand alignment, and the removal of hallucinations.

- Data Governance: Ensures no proprietary or Personally Identifiable Information (PII) data is exposed to unauthorized models.

- Prompt Competency: Demonstrates the ability to craft clear, context-rich prompts to achieve consistent, high-quality results across various business domains.