Automation Engineer

Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action.

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S.

As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

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This contractor position is part of Alkami’s AI & Technology Operations organization and supports the design, development, deployment, and maintenance of automation and integration solutions across Alkami’s operational technology ecosystem. The role works across Slack, Salesforce, ServiceNow, Glean, Google Workspace, and Workato to connect systems, streamline processes, and make operational data more accessible and actionable.

The Automation Engineer II manages API-driven integrations and workflow automations through the full delivery lifecycle. This includes partnering with business stakeholders to understand requirements, defining an appropriate technical approach, building and testing the solution, deploying it safely, and monitoring and maintaining it in production.

A key focus of the role is extending Alkami’s AI agent capabilities. The engineer will connect agents to live business data, define the triggers and tools that enable agents to take action, and build workflows that deliver the right information to the right people at the right time. The ideal candidate is proficient with REST APIs, comfortable developing with Google Apps Script and iPaaS platforms such as Workato, and curious about applying AI agents to improve the productivity of Operations and Customer Success teams.
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Build, configure, and maintain API-driven integrations across Slack, Salesforce, ServiceNow, Glean, Google Workspace, Workato, and related operational platforms. Implement event triggers, data synchronization, webhook handlers, scheduled jobs, and appropriate error-handling routines.

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Design and implement Workato recipes and workflows that automate multi-step business processes, including case routing, contact enrichment, alert distribution, and cross-system data reconciliation.

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Develop Google Apps Script automations that extend Google Sheets, Docs, and Drive. Create custom triggers, sidebar tools, scheduled processes, and integrations that read and write data in Salesforce and ServiceNow.

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Develop and extend AI agent capabilities by defining tool schemas, connecting agents to live APIs and approved knowledge sources, authoring system instructions, and creating workflows that enable agents to retrieve information and take approved actions.

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Build Slack-based operational experiences, including bots, slash commands, workflow automations, and notification systems that deliver timely, actionable information from Salesforce, ServiceNow, and Glean.

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Integrate Glean into operational workflows by configuring relevant data access patterns, building query-driven automations, and routing knowledge to agents, Slack channels, and downstream systems.

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Partner with Customer Experience, Support, Operations, and other business teams