Audit Operations Manager

About Shipium

Shipium build technical infrastructure for complex supply chains.

Modern operators turn to Shipium when they want to turn their supply chain into a strategic value driver. Shipium 's platform provides cloud infrastructure and leading AI capabilities that optimize costs and scale automation.

We’re building tech that connects previously fragmented systems and automates complex supply chain decisions to deliver speed and value across operations.

Founded in 2019 by supply chain technology experts from Amazon and Zulily, the company is on a mission to help every eCommerce company provide its customers a great delivery experience while simultaneously reducing their costs to fulfill orders.

About the role

Shipium builds shipping software for large retailers and brands, helping them ship faster, cheaper, and more reliably. Always-On Audit is our carrier billing audit and reconciliation service. It continuously checks carrier invoices against contract terms, finds and disputes discrepancies, and reconciles the results back to finance.

The Audit Manager owns the success of that service. You are the senior audit expert in the room across five areas: shaping the audit product, onboarding new clients, handling client escalations, raising carrier billing standards, and leading a team of Audit Advisors. If you know parcel or freight audit inside out and want to shape a modern, automated audit service rather than run a manual one, this role is built for you.

What you will do

Shape the audit service

- Work with our product and technology teams to keep improving Always-On Audit. You bring the audit expertise that decides what the service checks and how it resolves issues.

- Turn real billing discrepancies into repeatable audit rules, tolerance thresholds, and automated dispute workflows, so the service catches and clears more on its own.

- Represent audit in roadmap and priority decisions, and keep the service tied to clear financial reporting, payment file generation, and finance-system integration.

Own how clients are onboarded

- Build and run a repeatable process to bring clients onto the service: assemble the stakeholder team, gather requirements, run the demo, set up invoice feeds, review early findings, configure reporting dashboards and audit tolerances, and run a side-by-side comparison against the client's current audit provider.

- Hold every onboarding to clear proof points: accurate discrepancy detection, complete reporting and data feeds, correct GL coding, an effective dispute process, and reliable payment file generation.

- Scope each engagement to what the client wants to achieve, whether that is recovery, less manual work, better visibility, a faster close, or stronger carrier accountability.

Be the escalation point for clients

- Serve as the client's point of contact for questions, concerns, and disputes the service and the Audit Advisors cannot resolve directly.

- Provide dedicated audit oversight for managed-service clients: recurring audit reviews, rule tuning, and resolution of repeat issues.

- Own the path for escalated disputes, carrying denied claims to the carrier's account team and tracking them to closure.

Raise carrier billing and dispute standards

- Work with our carrier operations team and the carriers to move more of the reconciliation process toward automation.

- Close known gaps: dispute and data-exchange maturity varies by carrier, automated recovery is easiest with the largest carriers, and regional carriers often lag. Move carriers from portal and email disputes toward automated filing and reconciliation.

- Work carrier by carrier on invoice format, level of detail, surcharge and accessorial data, and dispute mechanics.

Lead the audit team

- Lead the Audit Advisors and own the speed, accuracy, and coverage of their work.

- Set and maintain the line between manager-level and advisor-level work, and adjust it as automation takes on more.

- Manage staf