Associate Operations Specialist with German

Associate Operations Specialist with German

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the many voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness.

Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.

We are seeking an Associate Operations Specialist who will be responsible for providing administrative, operational and support activities for all our products and services.
What We Do:

We are on the frontline of recruitment enabling organizations to Hire Smarter. Onboard Faster™ First Advantage is an HR Tech company delivering innovative solutions and insights to enable our customers to manage risk and hire the best talent. Leveraging an advanced technology platform, First Advantage builds fully scalable, configurable screening programs that meet the unique needs of our customers. Headquartered in Atlanta, GA and with an internationally distributed workforce spanning 17 countries with nearly 10,000 employees, First Advantage performs over 100 million screens in over 200 countries and territories annually.
Who You Are:

You are self-motivated and ready to “roll up your sleeves." While you are an independent contributor, you are also collaborative. You can spearhead a project and see it through from start to completion.

As a team player, you navigate cross-functional teams and work well with team members in other business units and departments toward a common goal.

An Innovator — you see gaps in current processes or workflows as an opportunity to improve and try something new.

A lifelong learner and always seeking out opportunities to learn and upskill, you understand the importance of thorough and secure screenings and are interested in the Human Capital sector and the confluence of people, process, and technology.
What You'll Do

Responsibilities:

- Initiating a range of background checks through various third-party services and our own internal systems

- Communicating effectively with companies, educational institutions, and professional bodies across the EMEA region via email and telephone.

- Processing check results in accordance with client requirements.

- Collaborating with clients and candidates to resolve any process related issues.

- Conduct analysis of candidates’ backgrounds

- Reviewing case files to ensure high-quality, accurate and efficient service.

- Responding to incoming emails, calls, and requests promptly

- Obtain feedback to maintain quality control

- Work in a multicultural, team oriented, performance-driven environment

- Complete mandatory technical and on-the-job training, including GDPR and privacy training.

- Operate in accordance with all policies and procedures, ensuring compliance with data protection and privacy legislation.

- Demonstrating company values and fostering a positive culture.

- Undertaking other relevant duties within the team

What You May Need to be Successful:

- Excellent data entry skills with a keen eye for detail and quality, ensuring all process delivery, data compliance and eligibility rules are adhered to

- Effective prioritisation of conflicting tasks and the ability to manage your own time to reflect team priorities and business requirements

- PC literate, including full use of Microsoft Office products

- Flexible and adaptable

- An individual that takes ownership of problems and uses initiative to proactively identify and resolve customer challenges

- The desire to learn, grow and embrace change in a technologically advanced environment

- Supports others and puts people first,