Associate Manager, Business Analyst

Join Our Team at Duncan Solutions , LLC

Duncan Solutions , LLC, is a full-service transportation management company that focuses on connecting people, technology, and data to make cities more livable and efficient. As a leading provider of parking and tolling management solutions, we support municipal and commercial clients with citation processing, debt collection, DMV registered owner identification, back-office transaction processing, image review, customer service center and customer experience (CX) operations, integrated on-street parking management, and more.
WORK LOCATION

This is a remote position with eligibility in the following states: AZ, CA, CO, CT, DE, FL, GA, IL, IN, IA, KS, LA, MD, MA, MI, MO, MN, NJ, NY, NC, OH, PA, RI, SC, TN, TX, VA, WA, WI, WV, VT, D.C. Candidates must reside in one of the following locations for consideration.

Please note: Duncan Solutions , LLC, does not provide visa sponsorship now or in the future. Candidates must be legally authorized to work in the United States without current or future sponsorship requirements.
PAY TRANSPARANCY

This role will offer $62,000 - $72,000 annually, depending on experience, skills, and location.

Employees may also be eligible for performance-based incentives and additional benefits as part of our total rewards package.
WORKING HOURS

Monday-Friday 8:00 AM – 5:00 PM Eastern Standard Time
POSITION SUMMARY

The Associate Manager, Business Analyst is responsible for overseeing client-facing operational analysis, system support, and process optimization initiatives that ensure contractual performance, service excellence, and operational integrity. This role serves as a key liaison between clients, internal departments, and technology teams to manage escalations, coordinate system enhancements, support payment processing operations, and lead client-driven projects.

The position blends business operations analysis with systems expertise, ensuring that client obligations are met through strong reporting, troubleshooting, documentation, and cross-functional collaboration. This role operates with limited supervision and manages initiatives that impact client performance, regulatory compliance, and operational continuity.
ESSENTIAL DUTIES AND RESPONSIBILITIES

- Serve as a primary point of contact for assigned clients, partnering with client leadership and internal stakeholders to ensure timely resolution of operational and customer issues.

- Coordinate and manage client escalations, exception handling, and special account cases requiring detailed research and cross-functional collaboration.

- Oversee preparation and delivery of operational and performance reports, including key performance indicators, financial statistics, and status updates on active projects.

- Monitor performance trends and contract deliverables to ensure compliance with client agreements and service expectations.

- Document recurring issues, identify root causes, and recommend process or system enhancements to prevent future occurrences.

- Support and maintain business systems including document imaging, case management, payment processing, and correspondence platforms, ensuring proper integration and functionality.

- Troubleshoot hardware and software issues in collaboration with Information Technology and operational teams to minimize service disruptions.

- Lead user acceptance testing and validation efforts related to system upgrades, enhancements, and client modifications.

- Configure systems and workflows to meet client contractual requirements and evolving business needs.

- Develop and implement payment processing solutions and support file layout changes, data integrations, and reporting requirements.

- Coordinate new client onboarding efforts, including documentation of business rules, system configuration, process mapping, and cross-departmental implementation support.

- Build and maintain documentation for business processes, reporting methodologies, and system w