Associate Director, Patient Navigator Strategy, US Oncology, Marketing

Job Description

The U.S. Oncology business within our company is a growing and dynamic organization committed to advancing innovative therapies for patients with cancer. We have an exciting opportunity to join our dynamic commercial team as we prepare for the potential U.S. launch of an mRNA-based individualized neoantigen therapy for early-stage melanoma, being developed through an alliance partnership. This novel product has the potential to redefine personalized cancer treatment and requires a highly coordinated operating model to support seamless therapy delivery across a complex treatment ecosystem.

Reporting to the Director, Patient Support Strategy Lead, the Associate Director, Patient Navigator Strategy will serve as the business leader responsible for designing, building, and enabling the INT Patient Navigator capability within the INT Patient Support program. Given the complex nature of individualized neoantigen therapy and the coordination required across multiple stakeholders and treatment milestones, this role will establish the strategic framework for how Patient Navigators engage patients throughout the treatment journey, ensuring a consistent experience from enrollment through treatment completion. The individual will translate patient, provider, and operational insights into scalable capabilities, engagement models, and governance structures that enable effective patient interactions and operational excellence.
Key Responsibilities

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Patient Navigator Strategy & Operating Model: Define the Patient Navigator strategy, operating model, service offerings, and engagement framework, establishing navigators as the primary point of contact for patients across the individualized therapy journey.

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Patient Journey Support Strategy: Define how Patient Navigators support patients across key treatment milestones, providing education, guidance, and non-clinical support to help patients navigate a complex treatment journey.

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Patient Education Strategy: Establish the strategy for patient education resources, including disease education, treatment journey expectations, manufacturing process information, anticipated timelines, and other non-clinical support materials

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Patient Engagement Governance: Define consent-capture requirements, approved messaging, support guardrails, escalation pathways, and clinical versus non-clinical support boundaries across all patient-facing navigator interactions.

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Technology, Data & Digital Enablement: Partner with Data & Technology teams to define technology requirements, CRM capabilities, workflow tools, reporting solutions, and patient visibility capabilities needed to support effective navigator engagement and service delivery.

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Navigator Performance Management: Establish navigator performance measures, quality standards, service metrics, and reporting requirements. Leverage patient and operational insights to identify trends, barriers, and improvement opportunities that enhance patient experience and program effectiveness.

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Cross-Functional Leadership & Program Optimization: Partner with Marketing, Patient Support Center of Excellence, End-to-End Therapy Operations, Legal, Privacy, Compliance, and other stakeholders to ensure compliant implementation, operational readiness, and continuous optimization of navigator capabilities.

Education:

- Bachelor's degree or equivalent (BA/BS)

- MBA or equivalent preferred

Required Experience and Skills

- Minimum of 5 years of experience in pharmaceutical, biotechnology, or healthcare organizations, with experience spanning patient services, patient navigation, patient support programs, care coordination, or related patient-facing functions.

- Demonstrated experience designing and implementing patient support programs, patient navigation capabilities, or patient engagement models, with a track record of translating patient support strategies into operational programs

- Experience establishing patient support guardrai