Analyst, IT Digital (Remote, NY, US)

Your Dreams, Our Future.

Join the dynamic and diverse team at Shiseido Americas, a subsidiary of the world-renowned Shiseido Company Limited. Be a part of a portfolio of prestige beauty brands which includes Clé de Peau Beauté, Drunk Elephant, Dr. Dennis Gross Skincare, NARS, SHISEIDO and several prestige fragrance brands including Issey Miyake, Narciso Rodriguez and Tory Burch. At Shiseido Americas we value and celebrate human diversity, with a rich tapestry of employees from all backgrounds and experiences.

Headquartered in New York City with US offices and facilities located in New Jersey, Ohio, Texas and Florida, Shiseido Americas employs over 2,000 individuals in the US, Canada, and Latin America. Shiseido Americas is a hub of talent and innovation. Be inspired by the array of skills, knowledge, and integrity of your colleagues, and join our driving force as Shiseido continues its pursuit of beauty innovations for a better world.

At Shiseido Americas, we focus on our people. We strive to foster a collaborative workplace culture where creative thinking, inclusivity and unique diverse perspectives are celebrated in order to drive success for both our employees and the company as a whole. By prioritizing our team and promoting an open-minded environment, we push the boundaries of what's possible and bring new ideas to life.
JOB SUMMARY

The Analyst, Digital IT supports the IT Digital Technology team responsible for Salesforce Commerce Cloud ownership, delivery, and lifecycle management across digital commerce experiences. This role partners with business stakeholders, product teams, and technology partners to gather requirements, document processes, triage issues, support testing, and contribute to stable, effective commerce operations. The Analyst builds knowledge of Salesforce Commerce Cloud, digital commerce processes, and enterprise application support practices while supporting storefront, catalog, promotions, order, release, and customer experience initiatives. Success in this role requires curiosity, attention to detail, strong communication skills, and the ability to learn quickly in a collaborative IT environment.
WHAT YOU WILL DO

- Support digital commerce stakeholders, IT product owners, and external partners by gathering business requirements, documenting user stories, and maintaining process flows for Salesforce Commerce Cloud initiatives owned by the IT Digital Technology team.

- Assist with administration, monitoring, and support of Salesforce Commerce Cloud capabilities throughout the development lifecycle, including storefront operations, product catalog updates, promotions, search, order-related workflows, and customer experience touchpoints.

- Triage production issues, system defects, and end-user support requests by documenting details, coordinating with the appropriate teams, and tracking resolution through established support processes.

- Participate in release and User Acceptance Testing activities by preparing test scenarios, executing test scripts, documenting results, and supporting defect follow-up for Salesforce Commerce Cloud releases and enhancements.

- Maintain documentation, training materials, support guides, and knowledge resources that help business users understand and adopt commerce platform capabilities.

- Support Agile and Scrum delivery activities for the Salesforce Commerce Cloud development lifecycle by updating work items, preparing meeting notes, tracking action items, and supporting timely communication across business, product, and technical teams.

- Assist with reporting, dashboards, and data analysis to monitor commerce operations, identify recurring issues, and surface opportunities for process improvement.

- Learn and apply IT Digital Technology governance, security, change management, and release management practices that support the Salesforce Commerce Cloud development lifecycle.

- Collaborate with cross-functional partners in a professional, service-oriented