Advanced Professional Services Consultant

We’relooking for an Advanced Professional Services Consultant tolead the successful delivery of Brightree’s HME/DME solutions. In this role,you’llmanage end-to-end software implementations, guiding customers through system configuration, workflow design, and training while ensuring a seamless transition to live operations.You’llcollaborate closely with clients to understand their business and technical needs, develop tailored training materials, and drive adoption through engaging remote sessions. Acting as a trusted advisor,you’lltroubleshoot issues, manage escalations, and provide ongoing feedback to improvethe productexperience. This isa great opportunityfor someone with healthcare software implementation experience who thrives in a fast-paced, client-facing environment and enjoys delivering impactful solutions.

Let’stalk about Responsibilities:

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Manage the successful implementation of the HME/DME product to Brightree customers. This includes the management of allprojectrelated activities including Consulting, system configuration, training, training materialsdevelopmentand team/customer communications.

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Provide remote implementation and training services related to Brightree HME/DME implementations.

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Drive working sessions with customers to understand and document business and technical requirements for HME/DME functionality.

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Provide status updates to management using standard reporting tools.

- Facilitateandconduct group trainings

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Create HME/DME documentation for internal and customer usage. This includes configuration guides and training materials. Enhance these materials asrequiredfor product updates.

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Manage customer escalations throughappropriate Brightreechannels.

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Analyze, troubleshoot,document,and solve software issues reported by customers.

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Track and report product defects to Support forappropriate resolution.

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Successfully transition live customerstostandard supportprocesses.

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Provide feedback to Product Management and Developmentregardingproduct enhancements.

Let’stalk about Qualifications and Experience:

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Knowledge of software implementations, systemworkflows,andimplementation ofbest practices.

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2+ years’ experience implementing, project managing or trainingonhealthcare software systems.

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Experience implementing and/or training on Brightree applications.

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1+yearsof experience training users on HME/DME applications.

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1+yearsof experience implementingforms-basedsoftware.

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Familiarity with Software as a Service (SaaS)applicationand performance criteria.

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Strong analytical ability to troubleshoot and diagnosis technical software and implementation issues.

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Some experience developing training materials and product reference documentation for healthcare software.

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Leadership skillsincludingthe abilityto manage customer expectations and drive project results.

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Experience training software users in a highly diversified environment.

- Ability to travel up to30% Preferred

We are shaping the future at ResMed , and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holida