Account Specialist

Overview

Disclaimer: This remote role that can be based in New Brunswick, Ontario or Nova Scotia.

If you are looking for more than a job, join Attain Finance (Lend Direct) to start your career!

Come and work for a company that has distinguished itself from competitors with quality product offerings, genuine customer service, robust operating systems, and a track record of new product innovation!

When you join Lend Direct , you become part of the Attain Finance team, our parent company with multiple brands and store operations across US and Canada.  You’ll enjoy working in our energized and entrepreneurial culture with many opportunities to have long-term growth within our global organization. 

We have an upbeat, friendly and fast-paced environment. Our employees are excited to be a part of the Attain Finance family, as evidenced by our low turnover rates and energized company culture. We’ve consistently grown well ahead of other short-term loan lenders and are primed for continued growth and enduring success.
Why you would love to work at our company:
"I embarked on my career as a Recovery Officer at Cash Money in February 2021, following my return from maternity leave during the pandemic. I sought a stable position with growth potential and the flexibility to work from home. By July 2021, I was promoted to Recovery Team Lead, where I embraced a leadership and training role within the Recovery Department. In March 2024, I advanced to the position of Quality Assurance Business Analyst, collaborating closely with both the US and Canadian brands. My contributions include developing new procedures, implementing a new call flow, conducting process testing, and performing daily targeted listening tests to ensure adherence to company policies. Additionally, I have enhanced my presentation and facilitation skills and have been given a greater voice among the leadership team. I am enthusiastic about continuing my development and growth with Attain Finance ."
~ Shannon E. - QA Business Analyst, Attain Finance – Canada

“Since joining Cash Money in 2022 as a Recovery Officer, I’ve had the incredible opportunity to grow and expand my skill set. I transitioned into a Team Leader role, where I honed my leadership abilities and was able to guide my team to success. In 2023, I took on a new challenge by joining the Corporate Sales Team, further broadening my expertise, and contributing to Attains growth. Most recently, in December 2024, I was promoted to Strategic Operations Specialist, where I now focus on streamlining processes and driving operational efficiency. My journey here has been a rewarding experience, and I’m excited to continue contributing to the future success of Attain Finance !”

~ Gregory S., Strategic Operations Specialist, Attain Finance - Canada
Responsibilities

The Account Specialist plays a critical role in preventing delinquent accounts from escalating into higher-risk stages. By engaging customers early in their delinquency, this role protects Attain’s portfolio performance while strengthening customer trust. Specialists balance empathetic conversations with firm negotiation strategies, using tools such as deferrals, restructures, and repayment schedules to preserve customer relationships while reducing risk exposure.
- Contact customers to negotiate repayment plans and prevent progression to late stage.

- Assess customer circumstances and recommend appropriate solutions.

- Maintain accurate records of customer interactions in compliance with regulatory and company requirements.

- - Escalate complex cases to Senior Account Specialists or Supervisors.

Hours of Operation:

(Eastern time)

- Monday to Thursday 8AM to 11PM

- Friday 8AM to 8PM

- Saturday 8AM to 4PM

Position:
- Remote - Based in Canada, with a preference for candidates in New Brunswick, Ontario or Nova Scotia.

Qualifications
What you should have:
- 1–2 years of collections, customer service, or financial ser