Account Manager, UK

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.

About the role

- As an Account Manager (AM) at Reserv , you’ll serve as the strategic partner and relationship owner for a portfolio of key customers. You will work cross-functionally to deliver optimal claims outcomes, maximize customer satisfaction, and help shape our customers’ long-term success.

You’ll act as the quarterback of the customer relationship — proactively identifying opportunities, solving problems, managing escalations, and driving measurable results through the lifecycle of the account. This is a high-ownership role for a customer-obsessed operator with strong communication, project management, and strategic thinking skills.

What you'll do

- Customer Relationship Management

- Develop and nurture deep, trust-based relationships with key stakeholders across your accounts.

- Act as a strategic advisor, understanding your customers’ business goals, challenges, and success criteria.

- Conduct regular Strategic Business Reviews (Monthly and Quarterly) to review performance, share insights, and drive continuous improvement.

- Stay informed on industry trends, regulations, and competitive shifts that may impact your customers.

Retention & Growth

- Serve as the voice of the customer internally — advocating for customer needs across Product, Claims, and Ops.

- Identify and drive opportunities for expansion, renewals, and upsells in partnership with Sales.

- Execute customer success strategies tailored to your customer segment and business priorities.

Project & Outcome Ownership

- Own the overall success of the account — proactively managing escalations, requests, and ongoing initiatives.

- Collaborate with internal teams (Claims, Onboarding, Escalation, Product, Sales) to ensure aligned delivery and communication.

- Surface operational or tech-related friction points, develop solutions, and champion necessary process or product improvements.

Customer Journey Optimization

- Support seamless handoffs from Onboarding to post-go-live engagement.

- Use data and performance metrics to drive transparency, identify risks, and demonstrate value realization.

- Help establish a frictionless, scalable, and advisory-driven customer experience across the CS lifecycle.

Qualifications

- 6+ years of experience in Customer Success, Account Management, or Customer Services, preferably in tech-enabled services, TPA, Insurtech, or B2B service delivery

- Are passionate about building strong customer partnerships and delivering measurable value

- Have experience running performance business reviews or executive business reviews with enterprise customers

- Thrive in cross-functional environments and can influence without authority

- Possess strong organizational and project management skills — able to juggle multiple customers and priorities

- Have a deep sense of accountability and ownership; you don’t let balls drop

- Bring curiosity and creativity to problem solving

- Are excited to help build — not just execute — a world-class CS function

- Have an understanding of the P&C Insurance industry and claims value chain (a plus)

Benefits

- Generous health-insurance package with nationwide coverage, vision, & dental

- 401(k) retirement plan with employer matching