Account Manager, Specialty Lines

Join Aya Healthcare , winner of multiple Top Workplace awards!

The Account Manager, Specialty Lines is responsible for driving engagement and utilization across existing healthcare facility contracts, with a focus on maintaining and growing smaller accounts while continuing to expand overall client relationships. This role focuses on generating staffing demand, growing and reactivating accounts, and ensuring facilities consistently rely on our services to meet their workforce needs. Success in this position requires strong relationship management, proactive outreach, and the ability to turn opportunities into active staffing requests while building long-term partnerships.
Who We Are:

We’re a $8+ billion, rapidly growing workforce solutions provider in the healthcare industry. We deliver tech-enabled services that help healthcare organizations meet and manage their contingent labor needs. We build and manage tech-enabled marketplaces for national and local healthcare talent and deliver contingent labor management solutions through our proprietary software platform.

At Aya, we’re obsessed with creating exceptional experiences for our clients, clinicians, and employees. In fact, we put employee satisfaction above all else. Our team members are responsible for incomparable customer experience and we know that happy employees are critical to maintaining happy clients. We foster an entrepreneurial, high-energy, low-bureaucracy culture and value innovative thinking and creative problem solving. We embrace diversity in thought and backgrounds unified by a commitment to high achievement. When you join Aya, you’ll be surrounded by teammates who care about you as an individual and leaders who will help you grow both personally and professionally.
Responsibilities:

- Manage and grow a group of small accounts by building strong relationships, spotting opportunities to expand services, and driving thoughtful upsell and cross-sell conversations

- Proactively cold call dormant and inactive accounts to reintroduce our services, uncover new opportunities, and win back business

- Cultivate and maintain valuable relationships with current clients

- Reach out to prospective and existing facilities by phone, email, and in person to drive utilization of existing contracts and secure active staffing requisitions

- Manage a high volume of activity in a fast paced environment while maintaining urgency and follow through

- Ensure the satisfaction of our client facilities through proactively meeting their staffing needs

- Persistently generate client leads through strategic planning and referrals

- Ability to work in a fast-paced environment and maintain a sense of urgency

- Negotiate contracts with healthcare facilities resulting in mutually beneficial terms

- Take initiative in professional development and continuously look for ways to improve performance and results

Required Qualifications:

- Bachelor's Degree (direct industry experience can be substituted)

- Proven success in a metrics driven environment

- Client centered mentality and passion for customer service

- Ability to relate to a variety of people and sustain meaningful relationships

- Ability to anticipate client needs and take initiative to satisfy them

- Strong motivation to achieve results and meet goals

- Ability to work in fast-paced environment and maintain a sense of urgency

- Self-motivated and achieve goals

- Obsessed with creating great experiences for our clients

- Outside the box thinkers

- Career oriented with a desire for advancement

What We Offer:

- Generous 401(k) match

- Aya also offers other benefits to those that are eligible and where required by applicable law, including reimbursements and discretionary bonuses

- Aya provides paid sick leave in accordance with all applicable state, federal, and local laws. Aya’s general sick leave policy is that employees accrue one hour of paid sick leave for every 30 hours worked. However, to