Account Manager – High-Risk Payments (EU)

🌍 About the Company

Our client is a growing international FinTech company providing open banking and account-to-account payment solutions to merchants operating across complex and high-demand industries.

The company supports businesses in sectors such as Forex trading, iGaming, betting, casino, dating, creator platforms and subscription-based services , helping them improve payment acceptance, streamline transactions and deliver efficient payment experiences across European markets.
💼 About the Role

We are looking for an experienced Account Manager to manage and develop relationships with existing merchants across high-risk industries .

You will act as the main point of contact for a portfolio of merchant accounts , ensuring strong client relationships, smooth day-to-day operations and long-term commercial growth.

The role combines relationship management, commercial account development and payment performance optimisation , working closely with internal teams to address merchant needs, identify growth opportunities and deliver a high standard of service.
🔍 Responsibilities

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Manage and develop long-term relationships with existing merchants across Forex, iGaming, betting, casino and other high-risk digital industries.

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Act as the primary point of contact for assigned merchant accounts , handling commercial discussions, operational enquiries and ongoing support.

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Monitor merchant payment performance, transaction volumes and account activity to identify opportunities for improvement and growth.

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Identify upselling and cross-selling opportunities to increase revenue from existing merchant relationships.

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Coordinate with internal teams, including Payments Operations, Technical Support, Risk and Compliance, to resolve merchant issues efficiently.

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Support merchant onboarding, integrations and the successful launch of payment solutions in collaboration with relevant teams.

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Conduct regular account reviews, understand merchants' evolving business needs and recommend suitable payment solutions.

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Manage escalations related to payment processing , transaction performance and operational challenges.

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Support commercial negotiations, contract renewals and pricing discussions with existing clients.

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Maintain accurate account records, monitor key performance indicators and provide regular updates on portfolio performance.

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Build strong relationships with merchant stakeholders, including payment managers, finance teams and senior decision-makers.

🎓 Requirements

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3+ years of experience in Account Management, Key Account Management or Merchant Relationship Management within FinTech, payments, PSPs, acquiring or related financial services .

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Previous experience working with merchants in high-risk industries , such as Forex, iGaming, betting, casino, dating or other digital businesses.

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Good understanding of payment processing, merchant operations, open banking or alternative payment methods .

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Experience managing existing merchant portfolios , maintaining client relationships and identifying opportunities for account growth.

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Understanding of common payment challenges, including transaction acceptance, payment failures, fraud, chargebacks and compliance requirements .

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Ability to coordinate with technical, operational and compliance teams to resolve merchant-related issues.

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Strong commercial awareness, communication and relationship-building skills .

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Proactive, organised and solution-oriented approach to account management.

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Ability to work independently and manage multiple merchant relationships in an international environment.

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Fluent English .

🤝 Key Competencies

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Strong relationship management and client retention skills.

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Commercial mindset with a focus on account growth and revenue development.

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Ability to understand merchants' operational and payment-related challenges.

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Problem-solving skills and confidence managing escalations.

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High level of ownership, responsiveness and attention to detail.

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Ability to collaborate effectively across commercial, technical and operational teams.

✨ The Employer Offers

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Competitive salary package, plus KPI based commission scheme.

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Fully remote working opportunity across Europe .

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Opportunity to work with international merchants across high-growth payment industries .

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Direct involvement in developing and expanding long-term merchant relationships.

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Collaborative international team with expertise in FinTech and payments.

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Professional development and career growth opportunities .

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Autonomy and ownership over your assigned merchant portfolio.

If you have experience managing high-risk merchants, understand the payments ecosystem and enjoy building commercially successful client relationships, we'd be interested in hearing from you.

Originally posted on Himalayas