Account Manager

Job Description:

Title: Account Manager

Location: Remote – USA

Reports to: Director, Account Management

The Role:    The Account Manager serves as the primary point of contact for dealers, clients, and partners, overseeing digital advertising campaigns across multiple marketing platforms. This role is responsible for managing day-to-day program execution, coordinating dealer and partner deliverables, ensuring timely and accurate campaign launches, monitoring performance, and fostering strong client relationships that support business growth and marketing objectives.

As a key member of the Account Management team, the Account Manager collaborates closely with internal departments, external partners, and dealerships to deliver exceptional service and outstanding campaign results. This position reports directly to the Director of Account Management.

The Impact You Will Have in This Role:   You will strengthen client retention and drive growth by maintaining high levels of customer service and engagement, ensuring dealers see the value in our offerings, and expanding relationships where possible.
What You’ll Be Doing in This Role:
- Dealer communication on a regular basis to implement product delivery and strengthen relationships.
- Work with dealer, partners and internal departments to facilitate the onboarding process for all dealers

- Communicate with dealers to collect assets for their monthly campaigns

- Ensure alignment between client expectations and campaign deliverables

- Understand client business goals, target audiences, and marketing objectives.

- Conduct regular client meetings to review campaign performance and strategic recommendations

- Work with partners, dealers and other third parties for creative and compliance approvals as necessary

- Maintain best in class customer service

- Drive cross functional tasks with all departments
- Request video creatives from the account coordinator team

- Send all content through the quality department and update per their review

- Monitor activities assigned to other departments to ensure progress

- Support the sales team as needed

- Maintain and update information per dealer according to contractual obligations

- Prioritize, multi-task & follow up to assure requests are completed in a timely & accurate manner

- Troubleshooting capabilities to analyze and identify issues within applications used to complete monthly campaign activities.

- Ensure all contractual obligations are met in a timely manner

- Other duties as required by the position

Qualifications of this Role:

- Minimum of 5 years of experience in account management, client services, digital marketing, advertising, agency operations, or a related field, with demonstrated success managing client relationships, coordinating campaigns, and driving cross-functional deliverables.

- Bachelor’s degree in a related field (Advertising, Marketing, Business, Communications, etc.) preferred but not required; equivalent relevant professional experience will be considered.

- Media or agency related experience preferred

- Excellent analytical and critical thinking abilities to resolve complex challenges and find innovative solutions

- Superior attention to detail and sense of urgency in completing tasks

- Strong communications and listening skills

- Ability to work effectively in a high volume and fast paced environment

- Exceptional ability to multi-task and follow through

- Strong Data Entry Skills

- Software experience in Salesforce

- Advanced PC skills including entire Microsoft suite, specifically Excel and SharePoint.

The Hiring Manager says:  I'm seeking a proactive self-starter with a passion for customer service and data entry, who prides themselves on a high level of accuracy. The ideal candidate will troubleshoot issues, analyze data effectively, and find innovative solutions to challenges ensuring the highest standard is all tasks. This individual takes pride in meeting deadl