Account Manager

Kinsta is one of the top providers of managed hosting for WordPress, with a growing club of 120,000+ businesses including startups, universities, and Fortune 500 firms. We're motivated by excellent quality and proud to have received a 97% satisfaction rating from our customers.

That's because, to us, each day is a chance to grow . As a team, we continuously inspire each other to learn new and better ways to make an impact. We own our jobs proudly - our leaders don't hold our hands, but they're in our corner whenever we ask for help - and our environment is flexible and remote-first .

We are looking for a motivated Account Manager in the Asia-Pacific region who will be responsible for managing existing client accounts and generating additional revenue by working with customers on upselling, cross-selling, and retention. This is a post-sale, client-facing role, and the Account Manager is a quota-carrying contributor.

Account managers will work with a dedicated group of clients (known as their book of business) for the entirety of the client's time at Kinsta to help achieve the client’s goals and represent Kinsta in non-technical support customer interactions. Account managers are also tasked with retaining the client’s business and growing these accounts through upsells and cross-sells.

An ideal candidate is someone who is proactive and has a knack for building relationships. Also, someone who is tech-savvy, process-driven, and loves the thrill of seeking out additional revenue and closing deals!

What You Will Do:
- Own and manage a book of business

- Serve as the day-to-day point of contact for clients, maintain client satisfaction, handle account upsells/cross-sells, and help clients strategize on getting the most from Kinsta’s offerings.

- Identify the health and overall satisfaction of each account in your book of business in order to pinpoint at-risk clients and improve retention rates.

- Spearhead a process-driven sales approach to seek additional revenue opportunities within your book of business

- Become a specialist on Kinsta’s services and solutions, the benefits they provide, and their value to our customers.

- Become knowledgeable about the market competition in order to retain and upsell clients.

- Coordinate with internal Departments to resolve problems and provide service.

- Maintain strong relationships with your book of business, including regular account reviews and communication to ensure they are deriving maximum value.

- Develop growth strategies to increase your book of business

- Provide timely and accurate deal updates to management and executives on a regular basis. Identify product and process improvements through conversations with clients

- Assist other Account Managers daily to achieve team quota success.

- Meet (or exceed!) revenue and retention targets.

- Build, maintain, and close pipeline to consistently exceed quota.

- Meet or exceed all of your daily and monthly Key Performance Indicators (KPIs)

- Position our company's capabilities and value proposition to resolve customer concerns or objections around Kinsta’s services.

- Maintain accurate, up-to-date information on customers and deals within HubSpot CRM.

- Make effective and efficient use of our sales engineers to educate customers and help them make informed buying decisions.

What You Bring To The Role:
- A minimum of 3 years of previous SaaS Sales or Account Management experience

- Proven ability to juggle multiple account management projects at a time while maintaining sharp attention to detail.

- Experience up-selling, cross-selling, and renegotiating contracts

- Tech-savvy, with a strong interest in technology.

- Near-native proficiency in English and exceptional writing skills.

- Exceptional communication and interpersonal skills.

Bonus if you have:
- Prior knowledge of the hosting industry.

- Outbound sales experiance.

Our Benefits:
- Flexible and remote-first environment.

- Annual remote expense budget.

- Flexible PTO .

- Paid parental leave .

- Annual professional development budget: available after one year with Kinsta.

- Sabbatical: available after three years with Kinsta (and every three years thereafter).

- Location-specific healthcare benefits (includes vision and dental) for employees hired in the USA, UK and Hungary.

- Pension plan for employees hired in the UK, and 401k contributions for employees hired in the USA.