Account Manager, Data Sales

DISCLAIMER: There may be incorrect openings posted on third party websites. Be advised that all of our current openings are posted on our Careers page - check that out to stay in the know!

About Us

Stocktwits is a leading social network and community of individual investors and traders. Our mission is to provide the platform to host the global conversation for investors and traders of all types of assets, styles and experience levels to connect, learn, profit and have fun.

From our beginnings as inventors of the cashtag (e.g. $TSLA), Stocktwits has grown to millions of members and become the defining voice of “social finance.” Stocktwits is the only place to get a pulse on the markets and ideas you care about.

Our community continues to grow rapidly and we're looking for passionate team members to join us as we reimagine the future of financial media, investing & trading services and the tools for the next generation.

The Role

We are hiring an Account Manager to own the day-to-day success of our data customers. You will serve as the primary operational contact for enterprise, institutional, and research clients using Stocktwits data products. This is a cross-functional role spanning account management, customer success, data operations, and commercial execution. You will ensure customers receive reliable data, resolve access and delivery issues, manage trials and renewals, and help identify new datasets and products we can bring to market.

The role reports to the Head of Growth and works closely with Data Sales, Engineering, Product, Finance, and Legal.

Key Responsibilities

- Own customer relationships

-
- Become the primary post-sale contact for data customers.

- Manage onboarding, data access, trials, ongoing support, and customer requests.

- Develop a clear understanding of each customer’s use cases, contract scope, stakeholders, and success criteria.

- Maintain regular communication with customers and proactively surface risks, concerns, and expansion opportunities.

- Coordinate internal escalations and keep customers informed until issues are resolved.

- Ensure reliable data delivery

-
- Monitor data feeds, APIs, and deliveries for uptime, gaps, delays, or unexpected behavior.

- Establish dashboards, alerts, and operating procedures for identifying problems early.

- Work with Engineering and Data teams to investigate and resolve technical issues.

- Own incident communication and maintain clear records of problems, resolutions, and follow-up actions.

- Help build customer-facing documentation and internal troubleshooting playbooks.

- Manage trials, contracts, and renewals

-
- Coordinate paid trials, order forms, data access, usage terms, and conversion follow-ups.

- Maintain an accurate calendar of renewal dates, notice periods, pricing changes, and contractual commitments.

- Support renewals, amendments, annual price increases, and account expansions.

- Ensure customer requests and proposed use cases remain consistent with contractual permissions.

- Coordinate with Finance and Legal when new terms, amendments, or usage rights are required.

- Support data-product growth

-
- Translate customer feedback and commercial requests into clear product and data requirements.

- Help identify, validate, and launch new monetizable datasets and AI-enhanced data products.

- Coordinate pilots with prospective customers and collect structured feedback.

- Assess recurring customer requests to identify broader product opportunities.

- Support the creation of sales materials, product documentation, and use-case descriptions.

- Build the operating system for the business

-
- Maintain account plans, contact records, support history, contract status, and revenue opportunities.

- Produce a concise weekly view of account health, feed performance, renewals, risks, and next actions.

- Create repeatable workflows so routine execution does not depend on senior leadership.

- Support the Head of Growth