Account Manager, ACOs & Medicare Supplement (MediGap) Health Plans

About Ceresti Health

Ceresti Health exists because dementia doesn’t just happen to a person — it happens to a family. We’ve built the first national, technology-enabled program that puts family caregivers at the center of dementia care, and we’re one of a small number of organizations selected by CMS to participate in the GUIDE Model. That’s not a credential. It’s a mandate. We’re building the infrastructure to transform how this country cares for people living with dementia — and the Account Manager position for ACOs & Med Supp plans is one of the most important roles in making that real.

Ceresti Health is a tech-enabled dementia care provider pioneering a differentiated model of care to activates family caregivers by giving them the knowledge, skills, and confident to detect an early change in their loved one’s condition. As one of the organizations selected by CMS to participatein the GUIDE Model and almost a decade of experience working in Medicare Advantage populations, we’re at the forefront of transforming dementia care nationwide.

Position Overview

The Account Manager, ACOs & MediGap is a high-ownership, relationship-intensive role at the intersection of performance management, physician awareness and education, carrier relationship development, and organizational change. You will serve as the primary partner for ACOs and Medicare Supplement carriers partnering with Ceresti — helping both ACOs and MediGap carriers strategically leverage the GUIDE Model to impact one of the costliest, most unmanaged cohorts in their populations. The Account Manager is responsible not just for account health, but for building the kind of trust that allows Ceresti to proactively enroll eligible beneficiaries on behalf of partner ACOs and MediGap plans.

This is not a reactive account management role. ACOs are complex organizations with physician stakeholders who are protective of their patient relationships, operational teams managing competing priorities, and leadership who need to see ROI in shared savings and operational relief. MediGapcarriers bring a different but equally complex dynamic — product and actuarial teams evaluating clinical value, compliance teams navigating CMS requirements, and member services teams that need seamless integration with GUIDE Model workflows. Your job is to earn and maintain trust across both channels — and to translate that trust into enrollment performance, program adoption, and measurable outcomes.

You’ll succeed here if you’re energized by complexity, comfortable navigating physician skepticism and carrier procurement cycles, and deeply motivated by what it means to get this right for families living with dementia.

Key Responsibilities

ACO & MediGap Carrier Relationship Management

- Serve as the primary account owner for assigned ACO and MediGap carrier partners from post-implementation through steady state.

- Build strong, trusted relationships with ACO leadership, operations teams, clinical leaders, and care management staff, as well as MediGap carrier product, compliance, and member services teams.

- Understand all components of the GUIDE Model and communicate GUIDE workflows to ACO care teams. For MediGap partners, understand how the GUIDE Model applies within the MediGap context and help carriers operationalize Ceresti's program for their member populations.

- Act as an internal liaison at Ceresti for each partner (ACO or MediGap carrier), ensuring the partner’s needs, constraints, and priorities are clearly understood, communicated, and appropriately addressed.

- Support contract adherence, shared savings alignment (ACOs), GUIDE Model performance targets (MediGap carriers), and ongoing partnership health.

Program Performance & Growth

- Own enrollment performance for assigned ACOs and MediGap carriers, including monitoring physician/care team referral flow (ACOs), member outreach and program utilization (MediGap), outreach effectiveness, and caregiver activa