Account Manager

Own & Grow Key Client Relationships - Manage a dedicated portfolio of retained healthcare accounts - Lead client onboarding and ongoing discovery to develop a deep understanding of each organization - Build strong relationships with multiple stakeholders and decision-makers within client organizations - Serve as a strategic advisor on website and digital initiatives - Identify, develop, and close upsell, expansion, and follow-on opportunities - Conduct account reviews to proactively uncover additional opportunities - Serve as the escalation point when issues arise and work quickly to protect the client relationship - Participate in occasional on-site client meetings and visits Guide Strategy & Delivery - Represent the client's business, priorities, and goals internally - Ensure delivery teams understand what the client needs and why it matters - Keep engagements aligned with client expectations, business objectives, and agreed-upon scope - Review deliverables and provide clear, actionable feedback - Roll up your sleeves when needed to support performance audits, analysis, quality assurance, and strategic deliverables Develop New Opportunities While growing existing accounts is the priority, you'll also contribute to business development when capacity allows by: - Developing thought leadership through content, webinars, and industry events - Building referral and industry relationships - Networking with healthcare leaders and partners - Scoping and closing opportunities generated through those relationships What We're Looking For - 5+ years of experience in account management, client strategy, consulting, or a comparable client-facing role - Required: Experience working inside a healthcare organization - Required: Experience with a healthcare organization operating multiple locations and/or brands - Demonstrated success growing existing client relationships through upsells, expanded engagements, or increased recurring revenue - Working knowledge of website and digital strategy, including design, content, analytics, and front-end development - Ability to confidently consult with clients while effectively directing and reviewing the work of internal teams - Strong written and verbal communication skills - Comfortable presenting to executives, leading client conversations, and speaking in webinars or conference settings - Highly organized, proactive, detail-oriented, and accountable for results - Strong ability to recognize opportunities and take action without waiting for direction - Comfortable working in a fast-moving environment and organizing competing priorities - 5+ years of experience in account management, client strategy, consulting, or a comparable client-facing role - Required: Experience working inside a healthcare organization - Required: Experience with a healthcare organization operating multiple locations and/or brands - Demonstrated success growing existing client relationships through upsells, expanded engagements, or increased recurring revenue - Working knowledge of website and digital strategy, including design, content, analytics, and front-end development - Ability to confidently consult with clients while effectively directing and reviewing the work of internal teams - Strong written and verbal communication skills - Comfortable presenting to executives, leading client conversations, and speaking in webinars or conference settings - Highly organized, proactive, detail-oriented, and accountable for results - Strong ability to recognize opportunities and take action without waiting for direction - Comfortable working in a fast-moving environment and organizing competing priorities Carenetic actively uses AI and automation to improve how we work. Candidates should have hands-on experience using AI tools to increase productivity and improve areas such as client outreach, research, website or performance analysis, and recurring deliverables. We are looking