Virtual Assistant

Our client is a well-established specialist dental practice operating in the Sydney region. They deliver high-quality orthodontic care to a diverse community through a client-focused, dynamic, and fast-paced environment.

They are now seeking to hire a Virtual Assistant to support their daily practice operations, manage patient communications, and maintain administrative workflows.
Job Responsibilities
Patient Communication & Call Handling

- Handle inbound patient phone calls, return missed calls, and manage call overflow

- Perform outbound pre-treatment and follow-up calls for patients needing future appointments

- Respond promptly to routine patient enquiries via phone and email

Appointment & Schedule Management

- Confirm, book, and reschedule patient appointments in a timely manner

- Follow up unconfirmed appointments daily to ensure smooth schedule flow

Accounts & Financial Administration

- Manage accounts receivable and follow up on outstanding or overdue payments

- Contact patients regarding overdue accounts and collect missed payments

- Process patient payments efficiently and maintain accurate financial records

Administrative & Social Media Support

- Upload patient records, X-rays, consent forms, and other documentation

- Maintain patient records and update the practice management system

- Perform general administrative tasks, data entry, and basic reporting

- Create and schedule social media posts for the practice

Requirements

- Proven experience in virtual administrative or customer service roles

- Previous experience handling both inbound and outbound high-volume telephone calls

- Background in managing accounts, accounts receivable, and payment follow-ups

- Strong English communication skills, both written and verbal

- High attention to detail with excellent team collaboration abilities

- Dedicated, self-motivated, and able to work independently in a remote environment

Nice-to-Have Skills

- Experience in medical, dental, or orthodontic administration

- Experience using Dolphin or similar practice management systems

- Familiarity with tools like Ontraport, Slack, MS Teams, and basic AI platforms like ChatGPT

Benefits

- Permanent work-from-home set-up

- Dayshift (Australian Eastern Standard Time business hours)

- Part-time job

- HMO (STAFF only)

- Annual leave

- 13-month pay

- With Government mandated benefits

Originally posted on Himalayas