Vice President, Client Services

A BOLDSCIENCE Vice President (VP), Client Services plays an active role on the Client Services leadership team, helping to shape and drive the company values and strategy. They are a proven leader who can quickly get up to speed, be hands-on with client work, and navigate the wider business. As well as being a hands-on leader across multiple global accounts, a VP will also have an exceptional understanding of the wider business and a range of operational responsibilities, including forecasting, resourcing, recruitment, new business, and leading global teams. They have a people-centered approach, always putting their team and clients first, calm under pressure, and always willing to roll up their sleeves to ensure their team is supported. A VP is an innovator; they are always on the lookout for new ideas to improve BOLD’s service offering and operational efficiencies and ensure our clients stand out in the crowd. They are confident with new business (both new and organic) and are eager and hungry to play a part in BOLD’s growth.
DAY TO DAY RESPONSIBILITIES:

At BOLDSCIENCE , a VP, Client Services is a global leader playing a vital role in managing the Client Services team and has responsibilities across the wider BOLDSCIENCE business. They are a hands-on strategic partner to clients, are responsible for tactical planning, financial management, and resourcing, and play an active role in driving new business. Some typical activities will include:
Client Management:

- With their high level of scientific and commercial expertise, they can quickly get up to speed on new clients and therapy areas. Forging strong relationships with clients to become a trusted partner

- Extensive experience working across a range of therapeutic areas, clients, medical education tactics, and all parts of the product lifecycle

- They are forward-thinking, moving actions forward at pace, and can foresee challenges before they arise. Anticipating client needs and identifying potential client concerns

- Provide strategic leadership and operational direction to their account teams. They are a positive problem solver. Never shying away from an issue or challenge, they will work with their team to ensure that problems are dealt with quickly and proactively

- Ability to handle difficult conversations with the client while maintaining a positive relationship and providing positive advice

- A strategic and trusted partner to clients, constantly looking for new ideas to push and challenge their thinking and approach. They have their finger on the pulse of key industry trends and are always looking for ways that BOLD and our clients can stand out

- Work in partnership with the Client Service and Scientific Leads on accounts to develop and review client strategy and tactics

- They will draw on the expertise of the wider team where necessary and have a good network across BOLDSCIENCE to know who to liaise with

- Implement and maintain quality standards, cost efficiency, and best working practices alongside senior account team members

- Maintains strong relationships with senior clients and procurement teams and supports with MSA negotiations

Project Management:

- Effectively drives projects and accounts. Directing and delegating tasks to the team as appropriate. Leads by example with a hands-on, flexible approach to support their team

- Portfolio lead for strategic discussions and routine client/agency reviews, driving strategic and tactical organic growth

- Driving alignment across client teams, ensuring the highest standards are met, and providing internal leadership of accounts and teams

- Hold regular team meetings to ensure that everyone is up to date, clear on actions, and can ask any questions

- In collaboration with the Scientific Team Lead to ensure the optimum level of resources to service account needs and pre-empt any resourcing challenges

- Is accountable in driving actions forward and is solution focused to achieving company goals

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