Vice President, Care Team Operations

Twin Health

At Twin Health , we empower people to improve and prevent chronic metabolic diseases, like type 2 diabetes and obesity, with a new standard of care. Twin Health is the only company applying AI Digital Twin technology exclusively toward metabolic health.

We start by building a dynamic model of each person’s metabolism — drawing on thousands of data points from CGMs, smartwatches, and meal logs — that maps their personal path to better health. Guided by a dedicated clinical care team, our members have lowered their A1C below the diabetes range, achieved lasting weight loss, and reduced or even eliminated medications, all while living healthier, happier lives.

Working here

Our team at Twin Health is passionate, talented, and united by a shared purpose: to improve the metabolic health and happiness of our members. We believe in empowering every Twin to make a meaningful impact for our members, our clients, and each other, while enjoying a supportive, collaborative work environment.

Twin has been recognized not only for our innovation but also for our culture, including: Innovator of the Year by the Employer Health Innovation Roundtable (EHIR), selected to CB Insights’ Digital Health 150, and named one of Newsweek’s Top Most Loved Workplace® .

With more than $100 million raised in recent funding, including a $53 million Series E round in 2025 led by Maj Invest, and a $50 million investment in 2023 led by Temasek, Twin is scaling rapidly across the U.S. and globally. Backed by leading venture firms like ICONIQ Growth, Sequoia, Sofina, Temasek, and Peak XV, we are building the most impactful digital health company in the world.

Join us as we reinvent the standard of care in metabolic health.

Opportunity

The VP, Care Team Operations owns the people-management engine behind Twin Health 's expert care team—the moat itself. This is the counterpart to Clinical Service Operations: Clinical Service Operations makes sure the conditions for delivery are in place—the right supply, in the right shape, on infrastructure that works. Care Team Operations makes sure the care team itself performs—hired well, trained well, held to a defined standard, and calibrated to the actual amount of work each member requires—so that outcomes and medication elimination are the predictable result of how the team is run, not an occasional byproduct of it.

This is a people-management function first. Its authority runs through hiring and training, performance management, workload modeling, and the SOPs, SLAs, and compliance standards that govern how care-team work is defined and executed—not through clinical protocol authority, which remains with the care team's clinical leaders. Get the people-management layer right and outcomes and medication elimination follow; get it wrong anywhere in the five areas below, and the outcomes contract is exposed.

The VP partners closely with the VP, Clinical Service Operations, HR, Finance, and Product/Analytics, and manages the leaders who drive hiring and training, performance management, workload and demand modeling, and SOP/SLA design across the care team.
Responsibilities
Care Team Hiring & Training:

Own the pipeline, profile, and readiness of every care-team hire—so headcount growth also means capability growth.

- Own the end-to-end hiring profile and recruiting benchmarks for each care-team discipline (RN, MA, coach, and adjacent roles), in partnership with HR.

- Own onboarding and training infrastructure—from new-hire competency through the clinical/coaching ladder—so new team members ramp to full productivity on a predictable timeline.

- Maintain the career ladder and leveling framework that lets the care team be recruited, retained, and grown at scale.

Care Team Performance Management (CTAQ; Care Quality)

Own the performance-management system that holds the care team accountable to its two governing quality metrics, Action Quality and Care Quality.

- Own the operating cadence—scorec