UX Researcher

Company Overview

At Motorola Solutions , we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

At Motorola Solutions , we build technologies that help people be their best in the moments that matter. Our products support people working in complex, high-stakes environments — from public safety and emergency communications to enterprise security.

Understanding the people who use these technologies, the environments they work within and the challenges they face is fundamental to building products that are useful, trustworthy and effective.

Job Description

About the role
We are looking for a curious and thoughtful UX Researcher with strong foundations in social or behavioural science. This role is well suited to someone who wants to apply rigorous research to complex, real-world problems and grow their career in applied UX research.

You may already have some experience in UX or product research. Equally, you may be completing a PhD, working in academia, government, policy, behavioural research or another applied research environment and looking to move into industry.

What matters most is how you think: asking good questions, challenging assumptions, evaluating evidence critically, designing thoughtful research and turning complex findings into a clear point of view.
What you'll do
Frame complex problems

- Work with stakeholders to turn broad product or business questions into clear, answerable research questions.

- Identify assumptions, gaps in knowledge and areas of uncertainty before recommending new research.

- Review existing evidence and understand user behaviour within its wider social, organisational and technological context.

- Look beyond individual features to understand workflows, systems and broader patterns.

Design and conduct rigorous research

- Select research methods that fit the question and the decision being made.

- Plan and conduct qualitative research such as interviews, contextual inquiry, observation, field research and usability studies.

- Design studies that consider bias, validity, ethics and the limitations of the available evidence.

- Adapt research approaches to complex environments and populations that may be difficult to access.

- Use quantitative approaches where appropriate, including surveys, structured studies and analysis of behavioural or product data to help answer research questions and measure user outcomes.

- Partner with other researchers and specialists when a project requires different methodological expertise.

Make sense of evidence

- Analyse qualitative data systematically and identify meaningful patterns.

- Analyse and interpret quantitative data alongside qualitative findings, identifying patterns and relationships while being clear about sample size, uncertainty and the limitations of the evidence.

- Distinguish between evidence, interpretation and assumption.

- Connect individual findings to broader product, user and strategic questions.

Influence decisions

- Translate research findings into clear implications and recommendations.

- Communicate complex ideas in simple, accessible ways for multidisciplinary and senior audiences.

- Help Product and Design teams understand how evidence should influence priorities and decisions.

- Work collaboratively with stakeholders while maintaining an independent research perspective.

- Contribute to the research community

- Share methods, learning and evidence with other researchers.

- Contribute to reusable research knowledge rather than treating every pr