US Implementation & Solutions Manager

Who are we?

We’re a passionate team of builders who are dedicated to delivering solutions that empower people. Today, we’re leveraging AI and gamification to build a vertical platform that is centered around improving the safety readiness of frontline workers in any high risk industry. If you are a doer who thrives in a dynamic, mission-focused environment, join us!

Who are we looking for?

This is our first Implementation & Solutions hire in the United States. Roughly half your week is spent alongside our Account Executives in live deals — running technical discovery, scoping pilots, owning the integration and security questions that decide whether a deal moves, and proving Pixaera works in the customer’s environment. The other half is owning what happens after signature: taking those same accounts from closed-won to a live, adopted deployment.

You are the technical voice the customer trusts before they buy, and the person who makes good on it afterwards. That continuity is deliberate — you scope it, so you deliver it. The role sits within the Customer Success team, carries a pre-sales commission on the business you help win, and offers the progression opportunity to lead and grow the US implementation function.

Key responsibilities
- Pre-Sales Technical Partner: Work as the technical counterpart to our US Account Executives through the sales cycle — running discovery with IT, Safety and L&D stakeholders, demoing Pixaera against the customer’s own hazards and use cases, and owning the answers on integrations, security review and hardware.
- Pilots & Proof of Value: Scope, run and land the pilots that convert. Agree what success looks like with the prospect up front, drive the pilot to that outcome, and build the evidence that gets it signed.
- Technical Deal Assets: Own the technical content a deal turns on — security questionnaires, integration and deployment plans, RFP responses, and the implementation plan that ships with the proposal.
- End-to-End Implementation Ownership: Take the accounts you helped win from closed-won through to a successful go-live, running multiple client onboardings simultaneously.
- Project Planning & Execution: Develop and execute rigorous project implementation plans that accelerate Time-to-Value (TTV), proactively identifying and mitigating technical or operational roadblocks.
- Technical Integration & Consultative Partnership: Serve as a consultative technical partner, guiding client IT, Safety, and Learning stakeholders through complex integrations, security assessments, and hardware deployments to ensure zero-friction adoption.
- Tailored Enablement & Training Workshops: Develop instructional materials, user guides, and reporting frameworks tailored to the client’s specific deployment needs, and deliver training on site where it matters.
- Stakeholder Management: Build strategic, long-lasting relationships with key client leads — from the first technical call as a prospect through to trusted advisor as a customer.
- Support and Issue Resolution: Act as the first line of support during pilots and implementation, applying incredible problem-solving skills to remove any friction that slows down adoption.
- Cross Functional Collaboration: Work closely with the Product and Content teams to translate US client requirements, competitive intelligence and field feedback into actionable input, helping shape the future of the Pixaera platform.

Success Metrics (How we measure impact)
- Pilot-to-Paid Conversion: The share of pilots and proofs of value you run that convert into signed business.
- Influenced Closed-Won Revenue: The value of deals you partnered on as the technical lead — this is also what your commission is paid on.
- Time-to-Value (TTV): Reducing the duration between contract signature and successful, utilized platform deployment.
- Implementation CSAT: Maintaining high client satisfaction scores throughout the onboarding journey.
- Adoption Rates: Ensuring seamless integratio