Client Success & Process Coordinator (Remote - LATAM and EU)

About the Role

We’re looking for an experienced, hands-on operations professional to help manage the workflows that support our customers from onboarding onward.

This role combines customer operations, process improvement, and cross-functional coordination. It is best suited to someone with substantial experience directly managing or leading business operations — coordinating people, processes, priorities, and issues while remaining closely involved in day-to-day execution.

This is not a traditional customer success or account management role. You’ll be responsible for keeping operational work moving, improving how things get done, and making sure customer issues and internal commitments are followed through to completion.

What You'll Do
- Coordinate the customer journey from onboarding and training through ongoing support and retention.
- Follow up with customers, identify pain points, and make sure issues are carried through to resolution.
- Coordinate issues involving Sales, Accounting, Software, integrations, or licensing, bringing the right people together and keeping ownership clear.
- Manage operational priorities, dependencies, blockers, and next steps across multiple teams.
- Build and improve business processes rather than simply following existing ones.
- Identify operational gaps, ask the right questions, and determine who needs to be involved.
- Use customer feedback and operational information to identify opportunities for improvement.
- Provide clear, concise updates and help keep customer operations organized end-to-end.