Trustpilot Review & Online Reputation Specialist (Part-Time | Remote)

We are looking for a detail-oriented, proactive, and reliable **Trustpilot Review & Online Reputation Specialist** to join our team.

Your main responsibility is to monitor Trustpilot reviews across multiple e-commerce stores, respond to customer feedback, identify and report fake or suspicious reviews, and coordinate with our Customer Support team to resolve customer complaints.

We need someone who can work independently, take initiative, and actively help improve our stores' online reputation.

**Working Hours:** 2–3 hours per day

**Job Type:** Part-Time | Remote

**Schedule:** Flexible

### Key Responsibilities

- **Daily Review Monitoring:** Check all assigned Trustpilot accounts daily for new positive, neutral, and negative reviews.

- **Review Responses:** Respond professionally to customer reviews, especially negative reviews that require immediate attention.

- **Identify and Flag Fake Reviews:** Investigate suspicious, spam, misleading, or potentially fake reviews and report them through Trustpilot's official reporting system when they violate platform guidelines.

- **Review Verification:** Check available customer and order records to determine whether a review can be linked to a genuine customer experience.

- **Monitor Flagged Reviews:** Track reported reviews, follow up on Trustpilot's decisions, and document whether reviews are removed, retained, or under investigation.

- **Customer Follow-Ups:** Coordinate with the Customer Support team through Freshdesk to resolve complaints and follow up with customers when necessary.

- **Review Resolution:** Encourage customers to voluntarily update their reviews when their concerns have been resolved, without offering incentives or making assistance conditional on a review change.

- **Performance Tracking:** Maintain accurate records of reviews, customer responses, flagged reviews, resolutions, and changes in Trustpilot scores.

- **Weekly Reports:** Submit a weekly report summarizing review activity, TrustScores, complaint trends, flagged reviews, and completed tasks.

- **Continuous Improvement:** Identify recurring customer complaints and recommend actions to improve customer satisfaction and store reputation.

### Requirements

- Strong written English communication skills.

- Previous experience managing Trustpilot or other online review platforms is preferred.

- Familiarity with Freshdesk, Shopify, or similar customer service platforms is an advantage.

- Ability to identify suspicious reviews and understand Trustpilot's reporting guidelines.

- Excellent attention to detail and organizational skills.

- Ability to manage multiple stores and monitor review activity efficiently.

- Proactive attitude toward resolving complaints and following up on pending concerns.

- Ability to work independently and complete assigned tasks within limited working hours.

- Comfortable using Google Sheets for tracking and weekly reporting.

### What We're Looking For

We want someone who does more than simply reply to reviews. You should actively identify potential issues, investigate suspicious reviews, follow up on unresolved complaints, and make sure no important review is left unattended.

**We value actual results, productivity, and initiative—not just logged working hours.**

### What We Offer

- Fully remote work opportunity.

- Flexible schedule of approximately 2–3 hours per day.

- Opportunity for a long-term working relationship based on performance.

- Training on our internal processes and review management procedures.

- Supportive team environment.

### How to Apply

Please send your resume and a brief cover letter highlighting your experience in customer service, Trustpilot, online reputation management, or similar work.

In your application, please answer these questions:

1. Have you managed Trustpilot reviews before? If yes, how many accounts or stores?

2. Do you know how to identify and flag fake or suspicious Trustpilot reviews? Briefly explain your process.

3. How do you handle a negative review from a customer who has not responded to previous email s?

4. Are you comfortable working 2–3 hours per day and submitting weekly performance reports?

5. What is your expected hourly rate?

**Important:**

Include the word **"trust"** in your application subject or introduction so we know you have read the entire job description.

We look forward to receiving your application!