Trust & Safety Analyst

We are seeking a Trust & Safety Specialist to support the review, investigation, and resolution of high-risk safety incidents on our platform. This role will primarily focus on self-harm, suicide, and sadistic harm-related escalations while partnering with cross-functional stakeholders to protect users and uphold platform integrity. The ideal candidate is experienced in trust and safety operations, comfortable working with sensitive content, and capable of making sound decisions in fast-paced, high-stakes environments.

Responsibilities include, but are not limited to:
- Triage, investigate, and respond to escalated safety incidents received from internal teams, external partners, law enforcement agencies, and parents.
- Handle urgent and time-sensitive cases related to self-harm, suicide, child safety, and other high-risk trust and safety concerns.
- Conduct complex content moderation and investigations using internal tools and established workflows.
- Assess threats, identify policy violations, and recommend appropriate enforcement actions.
- Prepare and submit proactive disclosures to law enforcement in accordance with company policies, legal requirements, and standard operating procedures.
- Maintain detailed and accurate case documentation, investigation records, and escalation logs.

- Partner closely with Product, Policy, Legal, and Safety teams to support incident response and improve operational processes.
- Participate in team meetings, daily stand-ups, training sessions, and ongoing professional development activities.
- Adhere to strict operational security, privacy, and confidentiality requirements.