Training Instructor II (Full-time, Remote)

About Us

www.integritym.com

Integrity Management Services, Inc. (IntegrityM) is an award-winning, women-owned small business specializing in assisting government and commercial clients in compliance and program integrity efforts, including the prevention and detection of fraud, waste and abuse in government programs. Results are achieved through data analytics, technology solutions, audit, investigation, and medical review.

At IntegrityM, we offer a culture of opportunity, recognition, collaboration, and supporting our community. We thrive off of these fundamental elements that make IntegrityM a great place to work. Our small, flexible workplace offers an exceptional quality of life and promotes corporate-driven sustainability. We deliver creative solutions that exceed goals and foster a dynamic, idea-driven environment that nurtures our employees’ professional development. Large company perks…Small company feel!

Description:

The Training Instructor Level 2 is responsible for gathering business requirements for existing data warehouse processes and applications in production by interviewing technical experts and subject matter experts (SMEs). This role involves scheduling walkthroughs and business reviews to validate requirements, identifying and documenting metadata usage and data lineage, and mapping business process flows using Visio. The Training Instructor Level 2 provides outstanding service to all customers and exercises judgment in guiding less experienced team members. This individual leverages their business knowledge and principles along with technical knowledge of applications to conduct root cause analysis and document findings to drive defect resolution. This role will assist in developing and delivering training programs for federal IT systems and applications.

Key Responsibilities:
- Gather business requirements for existing data warehouse processes and applications in production through interviews with technical experts and SMEs.
- Schedule and conduct walkthroughs and business reviews to validate requirements.
- Identify, validate, and document metadata usage and data lineage.
- Map business process flows using Visio and recommend appropriate solutions based on research.
- Exercise judgment in guiding and advising less experienced team members within their assigned applications.
- Provide outstanding service to all customers, ensuring their needs are met effectively and efficiently.
- Leverage business knowledge and principles along with technical knowledge of applications.
- Conduct root cause analysis to identify issues and document findings to drive defect resolution.
- Assist the Training Lead in developing and delivering engaging and accessible training programs and materials for federal IT systems and applications.
- Participate in ongoing training sessions and provide feedback for program improvements.