Trade Specialist

Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.

The Trade Specialist plays an integral role in customer and vendor support to a specific client base. This role is responsible for implementing and maintaining client and associate relationships, while serving as a specific trade related SME for complex issues and queries, proactively resolving their daily challenges.

This role will require weekend and/or evening availability.

This is a remote position that must live near the Scottsdale, AZ or Chicago, IL office.

What You'll Do:
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Build and maintain professional relationships with clients and vendors to gain an understanding of their operational needs in a specific trade related area, assists in the development and implementation of solutions to meet those needs

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Review vendor quotes on behalf of client to ensure scope and pricing of suggested work is appropriate

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Develop and coordinate client and internal initiatives and special projects

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Serve as a technical and subject matter expert resource for the department and leadership

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Serve as a key point of contact for internal and external clients; resolving issues with vendors as necessary

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Proactively resolve vendor and client issues; drive all issues towards resolution and escalates on a timely basis only when necessary

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Provide support to Trade Representative as required

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Foster a positive work environment and collaborate effectively with all stakeholders

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Ensure confidentiality of internal and external data

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Perform ad-hoc projects and other duties as assigned

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Maintain CPD and awareness of trade / industry developments

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Seek opportunities for continuous process improvement

You Should Have:
Professional Skills

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Customer Service Skills - Proficient

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Verbal Communication Skills - Proficient

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Written Communication Skills - Proficient

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Teamwork Skills - Proficient

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Relationship Skills - Proficient

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Negotiation Skills – Proficient

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Problem-Solving Skills - Advanced

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Prioritization Skills - Proficient

Role Specific Skills

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Computer Skills: Intermediate proficiencies in: Microsoft Word, Excel, PowerPoint, Outlook preferred

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SME in a specific relevant trade

- HVAC field experience preferred

Qualifications

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Bachelor’s Degree preferred

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Relevant trade qualification

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3 – 4 years of experience in relevant field or internal promotion from within Lessen

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Experience working in an FM, retail, buildings environment

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Demonstrable experience of solving complex trade related technical issues