Trade Platform Operations Lead

Trade Platform Operations Lead

Location: Fully Remote
Reports to: CEO initially, transitioning to CTO
Team: Hands-on team lead with hiring authority
About the Role

We are looking for a Trade Platform Operations Lead to take end-to-end ownership of our MT4/MT5 platform operations .

The current environment is outsourced and experiencing client-facing incidents with direct financial impact. Your first priority will be to establish reliable uptime and incident baselines, then build the monitoring, recovery, and operational capabilities needed to bring MT4/MT5 fully in-house.

This is a hands-on turnaround and build role with direct CEO visibility and significant autonomy.
Key Responsibilities

- Take ownership of MT4/MT5 infrastructure, stability, uptime, and performance .

- Audit the existing setup and establish reliable uptime, incident, and MTTR baselines.

- Build monitoring and observability using Grafana, Prometheus, Datadog, or equivalent .

- Develop incident-response, recovery, and preventive-maintenance playbooks.

- Lead critical production incidents and root-cause analysis.

- Reduce client-facing incidents and improve platform reliability.

- Build and manage a small 24/7 platform operations team .

- Hire, mentor, and establish timezone coverage and escalation procedures.

- Manage relationships with MetaQuotes, Microsoft, and infrastructure vendors .

- Support network-access and infrastructure initiatives required for independent platform operations.

- Report reliability metrics, risks, and progress directly to senior leadership.

- Transition MT4/MT5 operations from outsourced to fully internal ownership.

Requirements
Requirements

- Hands-on experience operating MT4/MT5 infrastructure for a broker, prop firm, or similar trading environment.

- Strong production troubleshooting and incident-management experience.

- Experience with monitoring/observability tools such as Grafana, Prometheus, Datadog, Zabbix, or ELK .

- Experience creating runbooks, recovery procedures, and preventive-maintenance processes.

- Experience managing or leading a technical operations team, ideally with 24/7 coverage .

- Strong infrastructure, networking, and server knowledge.

- Experience working with external infrastructure/platform vendors.

- Ability to work independently and make decisions during high-severity incidents.

- Strong communication skills and comfort reporting directly to executives.

Nice to have: Forex, CFD, crypto, equities, FIX, liquidity-provider, trading gateway, or broker infrastructure experience.
Success in the First Year

- Establish the first reliable MT4/MT5 uptime and incident baseline.

- Significantly reduce client-facing incidents and MTTR.

- Implement comprehensive monitoring and recovery playbooks.

- Build a reliable 24/7 operations team.

- Reduce dependence on outsourced platform operations.

- Establish sustainable vendor and infrastructure management.

Benefits
Why Join

- Direct CEO access and real operational authority.

- Build the function from the ground up.

- Fully remote with no timezone restrictions.

- Performance bonus linked to measurable uptime and incident improvements.

- Opportunity to become the long-term head of platform operations.

Interested? Tell us about your current MT4/MT5 setup and the biggest reliability problem you've had to solve.

Originally posted on Himalayas