Total Rewards & People Experience Manager

Welcome to Jackrabbit Technologies .

Jackrabbit Technologies is the leading provider of software and services that help youth activity centers -- gymnastics, dance, cheer, swim, music, childcare, and others -- grow and operate efficiently. We are an entrepreneurial-minded, rapidly growing SaaS company that has been recognized as one of the Best Places to Work in North Carolina and one of North Carolina’s Top Industry-Driven Technology Companies. Jackrabbit Technologies ’ SaaS solution powers over 7,000 clients in 35 countries around the world.
Our Culture Empowers YOU!

We hire people passionate about what they do, provide them with the tools to succeed, and then get out of their way! Living our vision, mission, and values, our people are what make Jackrabbit Technologies an awesome place to work. And that “awesome place” is virtual -- all of our employees enjoy the privilege of working remotely. We always have and always will. So, you must have reliable high-speed internet access. We are interested in speaking to qualified candidates who are authorized to work in the United States without current or future sponsorship. Jackrabbit is not able to sponsor employment visas for this position.
What You'll Do:

The Total Rewards & People Experience Manager is a senior, hands-on People & Culture professional responsible for designing, implementing, administering, and continuously improving programs that help Jackrabbit attract, reward, develop, support, and retain employees. This role combines deep Total Rewards expertise with broad HR management capability and serves as a trusted operational partner to employees, managers, and leaders across the organization.

The role has primary ownership for compensation, benefits, recognition, career development frameworks, work-life and wellbeing programs, leaves of absence, and workplace accommodations.

In addition to its Total Rewards specialty, this role functions as a hands-on HR Manager and day-to-day business partner, working closely with the Director, People & Culture to support employee relations, performance management, manager coaching, learning and development, onboarding and offboarding, employee experience, and HR operations. The Manager also serves as a knowledgeable backup for payroll and helps build durable People practices, systems, vendor relationships, and operating processes that can scale with Jackrabbit’s growth.

Success in this role requires someone who can move comfortably between program design and hands-on execution. This is a high-trust role requiring sound judgment, strong business partnership, attention to detail, and a genuine commitment to a thoughtful employee experience.
Key Responsibilities:

Total Rewards Strategy, Compensation & Job Architecture

- Partner with the Director, People & Culture and company leadership to develop and continuously evolve a Total Rewards approach that supports Jackrabbit’s business strategy, culture, talent needs, and financial priorities.

- Build and maintain Jackrabbit’s compensation infrastructure, including job architecture, salary grades, market-based salary ranges, leveling guidelines, and career ladder and lattice frameworks.

- Establish and maintain compensation governance for job evaluation, market benchmarking, new-hire offers, promotions, internal equity reviews, salary adjustments, and periodic range maintenance.

- Lead compensation benchmarking and market analysis and translate external data and internal workforce information into clear, data-informed recommendations.

- Support annual compensation processes, including merit planning and other approved pay programs, while partnering with Finance and leadership on cost, pay positioning, and internal equity.

- Maintain accurate compensation documentation, job data, and decision records and support compliance with applicable requirements.

Benefits, Wellbeing, Leave & Accommodations

- Own the day-to-day administration and ongoing evolution of employee health, w