Technical Writer - Level II

ACI is a Woman-Owned Small Business professional services provider of engineering and technical services to the United States Government. We seek an experienced, self-starting Technical Writer to serve as a part of the Company’s Government Programs team, which supports CPE Enterprise Software and Services.

Duties and Responsibilities:As an ACI Technical Writer, you will have opportunities to interface with senior level customers, Warfighters, and leadership while performing the following functions:

- Prepares/manages the development and updating of documentation in the form of Architecture and Component diagrams, Technical Diagrams, User Guides, Software Bill of Materials (SBOM), and Cybersecurity processes and protections

- Works with the customer and engineers to produce and improve project/product onboarding documentation, create intuitive graphical representations of the software ecosystem and document maintenance/management procedures for a variety of Cloud services

- Utilize existing work-management tools such as Azure DevOps to document work and processes, while also advising the customer on documentation tools and process improvement opportunities

- Works directly with the customer to set priorities and ensures that the work products conform to company and customer standards.

- Carries out projects assigned by Team Leads pertaining to team functions, requiring research and investigation.

A Technical Writer who fits our team is:

- Dynamic: contributes energy and enthusiasm to our daily tasks, to the team’s interactions, and to the Company’s mission.

- Thorough: possesses an unparalleled work ethic; produces complete, even polished products; persistent; mission-focused; asks “Why?” as often as necessary to get to the root of the matter.

- Mature: respects others’ opinions, beliefs, and culture; listens to ideas, shares thoughts, and works independently and together to contribute insights to the company’s leaders.

- Forthright: speaks with conviction; argues based on understanding, respectfully.

- Inquisitive: seeks deeper explanations of how systems work, not the surface-level description of the actors involved; goes beyond “stick-fetching” to connect the unconnected.

- Timely: shows up, ready to think, prepared to get on with the day’s assignments; contributes analytical insights that meet time-sensitive, reasonable requests.

- Honest: knows what’s right, what’s legal, what’s appropriate; conducts himself/herself accordingly.

Required Qualifications:

- Due to the sensitive nature of this work, a US Government security clearance is required, and all applicants must provide proof of U.S. Citizenship.

- Must currently possess an active Secret (or higher) security clearance.

- High School Diploma and 10 years of relevant experience, or

- Associate’s degree with seven years of relevant experience, or

- Bachelor’s degree in a related field and one year of relevant experience, or

- Master's degree in a related field and no experience

- Excellent communications skills, both written and oral

- Strong knowledge of Adobe Acrobat

- Strong knowledge of Microsoft Suite of Software.

- Basic knowledge of DevOps tools, such as Azure Dev Ops (ADO)

- Basic knowledge of Windows and Linux

- Basic familiarity with Cloud ecosystems and architectures

Preferred Qualifications:

- Knowledge and experience with Department of Defense networks, systems and processes

- Experience with the Government’s EMASS, RMF, and or ATO/ATT processes and tools

- Experience with Oracle Cloud ecosystems

- Experience working with Government Cloud providers, such as ECMA

- Familiarity with Soldier and/or other Army Mission Command and Control systems

- Exposure to Software engineering processes/tools/methods, Software design, test, development, and/or support, Cloud Services, Cloud Service management tools, and networking

- Experience in Technical Writing pertaining to software products, such as