Technical Writer

Intetics Inc. , a global technology company specializing in custom software application development, distributed engineering teams, software quality engineering, and innovative digital transformation solutions, is seeking a highly skilled and experienced Technical Writer to join our growing team on a full-time basis.
Description

As a Technical Writer, you will work closely with Software Engineers, Product Managers, and other stakeholders to create world-class technical documentation. You will transform complex cloud technologies, APIs, developer tools, and infrastructure services into clear, concise, and user-friendly content that drives customer success and product adoption.
Responsibilities

- Maintain and continuously improve the company knowledge base, ensuring documentation remains accurate, up-to-date, and easily accessible.

- Establish and maintain documentation standards, style guides, templates, and best practices to ensure consistency across all content.

- Design and optimize documentation structure, navigation, and information architecture to improve user experience and content discoverability.

- Manage and enhance documentation toolchains, including version control systems, static site generators, and publishing workflows.

- Create high-quality technical content, including developer guides, API documentation, tutorials, release notes, and product documentation.

- Collaborate closely with software engineers and product managers to gather technical information and ensure content accuracy.

- Translate complex technical concepts, cloud architectures, microservices, and REST APIs into clear and understandable documentation.

- Plan, track, and deliver documentation projects within Agile development environments.

- Analyze documentation usage metrics and user feedback to identify gaps and continuously improve content quality.

- Monitor support tickets, community channels, and user feedback to proactively address documentation needs.

- Develop scripts and content for educational video materials in collaboration with internal teams.

Requirements

- 3+ years of experience creating technical documentation for developers, software products, or IT professionals.

- Bachelor's degree in Computer Science, Technical Communication, English, or a related field.

- Strong technical aptitude with the ability to understand software development concepts, APIs, and programming languages.

- Ability to read and understand source code written in languages such as Python, Java, JavaScript, or similar.

- Excellent written and verbal communication skills in English.

- Experience producing clear, well-structured technical content for both technical and non-technical audiences.

- Experience using Git/GitHub for version control and collaborative documentation workflows.

- Proficiency with Markdown, reStructuredText, or similar markup languages.

- Familiarity with API documentation tools such as OpenAPI/Swagger and Postman.

- Experience with documentation platforms such as Confluence, GitBook, Read the Docs, Document360, or similar solutions.

- Understanding of SEO principles and analytics tools for measuring documentation effectiveness.

- Experience documenting cloud-based platforms, SaaS products, developer tools, or enterprise software solutions.

- Familiarity with Agile methodologies and project tracking tools such as Jira.

Nice to Have

- Experience creating or supporting technical video tutorials and educational content.

- Experience with CI/CD pipelines and modern documentation publishing workflows.

- Understanding of cloud infrastructure and distributed systems concepts.

- Experience working in product-focused or developer-focused environments.

Originally posted on Himalayas