Technical Support Specialist

Centrobill is a global fintech company with over 13 years of industry experience, helping merchants accept payments through credit cards, debit cards, and alternative payment methods. We operate with an international team and a results-oriented environment focused on innovation, growth, and long-term partnerships.

We're looking for a motivated specialist who wants to build a career in payments and grow into a Support role - becoming the go-to person for our clients on everything related to payment processing and account management.

This is an exciting opportunity for professionals with 1+ year of experience who want to grow their career, expand expertise, and gain hands-on experience in the fast-growing fintech industry.
Requirements for the candidate:

- Experience in payments, fintech, e-commerce

- Strong analytical, pattern recognition and problem-solving skills

- Basic understanding of card payments workflow and 3D Secure

- Basic understanding of APIs, HTTP requests, JSON, and web technologies

- English level - B2-C1 (written and spoken)

- Manage multiple requests and priorities simultaneously

- Strong attention to detail and ability to solve problems individually

- Adaptability to new patterns, quick-learner

- Comfortable working with SLAs/ticketing systems such as Jira.

Nice to have:

- Experience with log analysis tools (e.g. AWS CloudWatch Logs Insights, Elasticsearch, Kibana)

- Experience with API testing tools (e.g. Postman)

What Merchant support specialist does:

- Onboard new clients and helps them integrate our API & launch payment methods

- Investigate client-reported incidents & assist with questions via ticketing system

- Use internal tools, logs, and monitoring systems (AWS CloudWatch Logs Insights, Kibana/Elasticsearch)

- Work closely with our Development, Payments Operations, Sales teams to resolve merchant issues

- Escalate requests to appropriate teams and facilitate/track them through resolution

- Contribute to internal documentation

What we offer:

- Stable salary and official employment

- Paid time off and holiday gifts

- Corporate insurance and English courses (after the probation period)

- Opportunity to join a growing international payments business

- Flexible work environment

- Career growth

- Remote or office (Kyiv)

Why join us?

Looking for a place where you can grow and achieve great results in a positive environment? If so, don’t miss this rare opportunity! Review the job description and send us your resume today - we’re excited to talk with you as soon as tomorrow!

Originally posted on Himalayas