Technical Support Advocate T1

BO Technical Support Advocate T1
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Boldr is a purpose-driven outsourcing company that connects global talent with opportunities, emphasizing ethical practices and community impact. As the world's largest B Corp-certified BPO and PEO, they are committed to helping their teams, clients, and communities grow and connect.
Boldr
Employee count: 1001-5000
Philippines only

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A LITTLE BIT ABOUT Boldr
- Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
- We are a global team, united by our desire to connect diverse people with common values for boldr impact.
- We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES
- Meaningful connections start with AUTHENTICITY
- We do our best work by being CURIOUS
- We grow by remaining DYNAMIC
- Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
- At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Technical Support Specialist, you will be on the frontlines of Gamma’s customer support operations. Your role is to ensure that users feel supported, empowered, and confident while navigating Gamma’s platform. You’ll provide timely assistance through chat and email using Intercom, troubleshoot technical issues, and guide customers to make the most out of Gamma’s innovative tools.
WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.
WHAT WILL YOU DO
- Respond to customer inquiries via chat and email support channels using the Intercom platform.
- Provide technical troubleshooting by diagnosing and resolving users issues related to presentations, website building, account management, and platform functionality.
- Guide users through Gamma’s features, including AI content generation, template customization, publishing, and collaboration tools.
- Provide accurate, timely solutions with a professional and empathetic tone.

- Log customer interactions, track recurring issues, and contribute to knowledge base improvements.
- Escalate complex technical issues to tier 2 support or development teams
- Educate users on platform capabilities and best practices for creating presentations and websites
- Maintain high standards of response time, accuracy, and customer satisfaction.

Requirements
WHAT WE’LL LIKE ABOUT YOU
YOU ARE…
- Curious and authentic, just like us! #beboldr

- An analytical and critical thinker, with an eye for even the most minute of details
- Passionate about client satisfaction

YOU HAVE…
- 2 years of SaaS customer or technical support experience, preferably in technology or saas environments
- Familiarity with help desk or ticketing systems (Intercom experience a plus).
- Familiarity with website-building tools, content management systems, or presentation software
- Strong technical aptitude for troubleshooting digital platforms and web-based apps.
- Excellent written communication skills with the ability to explain technical concepts clearly.
- Comfortable navigating multiple software applications simultaneously.
- Strong collaboration and verbal communication skills for internal teamwork.
- Patience, empathy, and active listening skills to understand customer needs.
- Organization and efficiency in time management and an ability to juggle many ongoing initiatives with grace.

- Strong organizational and time management skills with the ability to juggle multiple projects.
- Proficiency for data analysis and process/operations improvement.
- Detail-oriented with a proactive approach to problem-solving.
- Ability to work collaboratively within a team and adapt to changing project requirements.

NICE TO HAVE…
- Experience supporting creative professionals, small businesses, or startups.
- Knowledge of presentation software (Gamma, PowerPoint, Google Slides, Canva).
- Familiarity with AI-powered tools or generative platforms.

Apply now
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About the job
Apply before
Dec 28, 2026
Posted on
Aug 31, 2026
Job type
Full Time
Experience level
Entry-level

Experience

2 years minimum

Location requirements
Suggest an edit

Philippines

Hiring timezones
Show UTC offsets

Philippines +/- 0 hours

Job categories
Technical Support Specialist Customer Support Client Experience SaaS Support Help Desk Technical Support Advocate L1 Technical Support Specialist Tier 1 Support Technician Technical Support Associate Technical Support Representative N1 Support Analyst L1 Support Engineer Technical Support Technician

Skills
Intercom SaaS Support Technical Troubleshooting Web Applications Content Management Systems Data Analysis Process Operations Email Support Chat Collaboration Tools Presentation Software Ticketing Systems AI Tools SaaS Technical Support Troubleshooting Website Building AI Content Generation Gamma PowerPoint Google Slides Canva Help Desk

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About Boldr

Learn more about Boldr and their company culture.

View company profile

At the heart of Boldr's mission is a profound belief that while talent is evenly distributed across the globe, opportunity is not. This conviction fuels their drive to reshape the outsourcing landscape, moving away from traditional models that often prioritized profit extraction over people's well-being. Founded in 2017, Boldr has consistently championed a purpose-driven and people-focused approach, striving to connect global talent with meaningful opportunities in a way that is both ethical and performance-oriented. Their values – Curiosity, Dynamism, and Authenticity – are not just words on a page; they are the bedrock of the company's culture and inform every aspect of their business, from client interactions to team member development.

Boldr's commitment to 'doing good while doing well' is exemplified by its status as the world's largest B Corp-certified BPO (Business Process Outsourcing) and PEO (Professional Employer Organization). This certification underscores their dedication to high standards of social and environmental performance, accountability, and transparency. The company actively invests in its team members, offering customized development plans and fostering an environment where individuals can grow both personally and professionally. This focus on employee well-being and career advancement contributes to a higher retention rate compared to other outsourcing firms. Furthermore, Boldr is deeply committed to making a positive impact on the communities in which it operates.

They partner with non-profit organizations, particularly those focused on education and skills development for under-resourced youth, and encourage their team members to volunteer their time and skills. This holistic approach, which they term 'Boldr Economics,' aims to create a circular value system that benefits their clients, their team members' careers, and the local communities they call home. By responsibly operating and prioritizing ethical practices, Boldr is not just providing outsourcing services; they are actively working to transform the industry and prove that a business can be a force for good.

Tech stack

Learn about the tools and technologies that Boldr uses to build, market, and sell its products.

View tech stack

JavaScript

Python

PHP

Ruby

C

Zendesk

Vue.js

Google Maps

Boldr employees can create an account to update this tech stack.

Employee benefits

Learn about the employee benefits and perks provided at Boldr.

View benefits
Year End Bonus

Year end bonus.

Remote Work

Remote work options available.

Retirement Fund and Group Life Cover

Retirement Fund and Group life cover.

Parental Leave

A period of time off from work granted to expectant parents.

View Boldr 's employee benefits

Apply now
Job expired?

Please let Boldr know you found this job on Himalayas. This helps us grow!
Apply now

About the job
Apply before
Dec 28, 2026
Posted on
Aug 31, 2026
Job type
Full Time
Experience level
Entry-level

Experience

2 years minimum

Location requirements
Suggest an edit

Philippines

Hiring timezones
Show UTC offsets

Philippines +/- 0 hours

Job categories
Technical Support Specialist Customer Support Client Experience SaaS Support Help Desk Technical Support Advocate L1 Technical Support Specialist Tier 1 Support Technician Technical Support Associate Technical Support Representative N1 Support Analyst L1 Support Engineer Technical Support Technician

Skills
Intercom SaaS Support Technical Troubleshooting Web Applications Content Management Systems Data Analysis Process Operations Email Support Chat Collaboration Tools Presentation Software Ticketing Systems AI Tools SaaS Technical Support Troubleshooting Website Building AI Content Generation Gamma PowerPoint Google Slides Canva Help Desk

Browse similar jobs
Remote Entry-level Technical-Support-Specialist Jobs Remote Full Time Technical-Support-Specialist Jobs Remote Entry-level Technical-Support-Specialist Jobs in Philippines Remote Full Time Jobs in Philippines Remote Technical-Support-Specialist Jobs in Philippines

Claim this profile BO Boldr

Company size

1001-5000 employees

Founded in

2017

Chief executive officer

David Sudolsky

Markets
Global Workforce Solutions Education and Skills Development Ethical Outsourcing BPO Professional Employer Organization (PEO) Human Resources Talent Management Workforce Development Impact Sourcing

Employees live in
United States

View company profile

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