Technical Sales Engineer
Elite is the trusted automation platform for law firm operations across most of the world’s largest and most successful law firms. Elite has guided firms through every technology shift and today delivers the only cloud-native SaaS platform that unifies financial, invoice, time, and data management into a single system of action. With embedded AI, predictive analytics, and integrated payments, Elite’s products enable firms to shorten billing cycles, reduce write-offs, and unlock firm-wide insights, making financial operations the foundation for law firm innovation and growth. Learn more at elite.com.
Position Overview
We're looking for a Technical Sales Engineer to serve as the deep technical backbone of our Sales Engineering team. Our SEs are value engineers — they own the business case, run discovery, and lead the sales-facing relationship. This role exists to make sure they never have to go it alone on the hardest technical questions: security architecture, cloud infrastructure, data fabric, and system integration.
You won’t run the sales cycle. You’ll be the person the team calls in when a prospect’s CISO wants to talk encryption-at-rest, when an IT director wants to whiteboard the integration architecture, or when a technical evaluation needs someone who can speak fluently and credibly about how our platform is actually built. This is a highly technical, highly visible role — internally as the team’s go-to expert, and externally as the voice of technical credibility in our most complex deals.
Work Arrangement: Remote
This role requires the individual to be based in Flexible across U.S. time zones time zone
Responsibilities
Customer-facing technical expertise
- Join customer and prospect calls as the technical deep-dive resource when security, architecture, infrastructure, or integration questions exceed the SE’s scope or require specialist-level depth
- Lead or co-lead technical evaluation sessions on cloud architecture, security posture, data architecture, and system integration
- Respond to the technical sections of RFPs/RFIs — security questionnaires, architecture diagrams, compliance documentation, integration specifications
- Address security and compliance questions from prospects and clients (e.g., ISO 27001, SOC 2, data residency, encryption, identity/access management)
Team Enablement
- Serve as the go-to technical resource for the entire SE team, regardless of which product pillar a given SE covers
- Build and maintain technical reference material (architecture diagrams, security FAQs, integration playbooks) the SE team can draw on independently
- Coach SEs on how to handle first-line technical questions themselves, escalating only what genuinely needs specialist depth
- Keep the team current as the platform’s underlying architecture, cloud infrastructure, or data capabilities evolve
Cross-functional & technical ownership
- Maintain deep working knowledge of our Microsoft Azure cloud environment, platform architecture, data fabric, and API/integration layer
- Partner with Product and Engineering to stay ahead of architectural changes, new integrations, and platform roadmap
- Liaise with Security, Compliance, and IT teams to keep customer-facing technical answers accurate and current
- Represent the technical function credibly in front of client IT, security, and infrastructure teams — often the most technical audience in the room
- Perform other duties as assigned to support departmental and company objectives.
Qualifications
- Bachelor's DegreeComputer Science, Engineering, or related technical field, or equivalent experience
- 5+ years a technical pre-sales, solutions architecture, or systems architecture role, ideally supporting enterprise SaaS sales to large/complex organizations
- Demonstrated experience answering deep technical questions from IT, security, and infrastructure stakeholders — not just product demos
- Experience across a full platform/technical stack